Customer Service Representative

Jill Frisch & Freeze MiniMart; Canaan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local convenience store in Ontario is looking for a Customer Service Representative to provide exceptional service and support. Candidates should possess excellent communication and problem-solving skills, with a strong focus on customer satisfaction. This position offers flexible full-time or part-time hours with a competitive pay range of $21-$25 per hour. Join a dedicated team and grow your career in a supportive environment.

Benefits

Health insurance

Paid time off

Qualifications

• Previous customer service experience is preferred.
• Strong problem-solving and multitasking abilities.
• Proficient computer skills and ability to learn new software quickly.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, or chat.
• Provide accurate and helpful information about products and services.
• Troubleshoot and resolve customer issues effectively.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

About the job Customer Service Representative

Position Overview: Jill Frisch & Freeze MiniMart is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. This is a full-time or part-time position with a pay range of $21-$25 per hour, depending on experience. We offer a comprehensive benefits package including health insurance and paid time off.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve any issues or concerns, and ensure their overall satisfaction with our products and services. This role requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.

About Us Welcometo Jill Frisch & Freeze MiniMart, where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry, steadfastly serving a diverse and growing global community. Our odyssey commenced with a visionary mission: to craft an all-encompassing shopping sanctuary meticulously tailored to the evolving desires of our customers. Through relentless dedication and an unwavering commitment to innovation, we have burgeoned into an eminent enterprise, revered as the quintessential haven for an extensive array of fresh produce, gourmet delicacies, household staples, and beyond. Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights. As a family-founded conglomerate, we cherish the deep-rooted connections we’ve cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds, ensuring that Jill Frisch & Freeze MiniMart remains an eminent emporium for all shopping endeavors.

Key Responsibilities:

• Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner
• Provide accurate and helpful information about our products and services
• Troubleshoot and resolve customer issues effectively and efficiently
• Maintain a positive and empathetic attitude towards customers at all times
• Document all customer interactions and follow up as needed
• Collaborate with other team members to ensure a seamless customer experience
• Continuously strive to improve customer satisfaction and retention

Requirements:

• High school diploma or equivalent
• Previous customer service experience is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Proficient computer skills and the ability to learn new software quickly
• Ability to work independently and in a team environment
• Flexibility to work on-site or remotely as needed

At Jill Frisch & Freeze MiniMart, we value our employees and strive to create a positive and inclusive work environment. We are looking for individuals who are passionate about providing exceptional customer service and are eager to grow with our company.

If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!