Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative fluent in both Spanish and English. This role offers a base salary of $20/hr with performance incentives, and the convenience of working from home. Ideal candidates will have a high school diploma and at least one year of customer service experience. The position emphasizes teamwork and exceptional service delivery, with opportunities for advancement available.

Benefits

Comprehensive benefits including medical, dental, and vision

Paid training

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience required.
• Must have a desktop or laptop computer with high-speed internet access.
• Eagerness to learn new technologies preferred.

Responsibilities

• Provide inbound customer support in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track and document information accurately in databases.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Automotive Support

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience allowing for a flexible work environment
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and access to employee referral bonuses
• A commitment to diversity, equity, and inclusion within the workplace

What to Expect (Job Responsibilities):

• Provide inbound customer support in both English and Spanish using a call flow guide
• Assist customers in resolving basic technical issues
• Track and document information accurately in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer experiences while maintaining a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Desktop or laptop computer with high-speed internet access

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