Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Windsor, Ontario, is hiring for a Customer Service Representative role. This position involves providing inbound support, resolving technical issues, and delivering exceptional customer experiences. Ideal candidates will have at least one year of experience in customer service and a high school diploma. The role offers a competitive salary of $17-$20/hr, full benefits, and opportunities for career growth. Enjoy the convenience of working from home while contributing to a positive company culture.

Benefits

Performance-based incentives

DailyPay enrollment option

Comprehensive medical, dental, and vision insurance

Opportunities for career growth

Work-from-home convenience

Engaging company culture promoting diversity

Qualifications

• Minimum of 1 year of customer service experience required.
• Open availability for scheduling shifts.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary range of $17-$20/hr, plus performance-based incentives
• DailyPay enrollment option for early access to earnings
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career growth, with 80% of managers promoted from within
• Work-from-home convenience with support for a healthy work-life balance
• Engaging company culture with programs promoting diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GEDOpen availability for scheduling
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Desktop or laptop for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.