Customer Rep-Station

FedEx Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Toronto is seeking a dedicated team member for an interview position focusing on customer assistance and administrative tasks. This role requires a high school diploma, strong customer service, and problem-solving skills. The candidate must be able to lift significant weights and work in a fast-paced environment. The position involves varying shifts across the week, highlighting the importance of flexibility and resilience in high-pressure situations. Applications from diverse backgrounds are encouraged.

Qualifications

• Ability to lift 70 lbs and maneuver up to 150 lbs with equipment.
• Must complete all training and achieve minimum testing thresholds.
• Ability to operate in a PC Windows environment.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential revenue.

Skills

Customer service skills

Analytical skills

Communication skills

Negotiation skills

Problem-solving skills

Education

High school diploma or equivalent

College diploma preferred

Job description

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications

None specified

Shift Details

Shift - Sunday, Monday, Wednesday, Friday and Saturday (Tuesday and Thursday Off). Time - 12:00 p.m. to 8:30 p.m. The job will be unposted on December 24th, 2025 at 3:00 p.m.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.