Customer Guide

Brookfield Properties; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading North American land developer is seeking a Customer Guide in Calgary. In this role, you will champion customer experiences and assist homebuyers throughout their journey. Responsibilities include supporting the Community Manager, managing customer inquiries, and collaborating across various teams to ensure smooth homebuying processes. Ideal candidates will have a minimum of 2 years of sales experience and a strong background in customer service. This position offers competitive compensation and excellent benefits.

Benefits

Competitive compensation

Medical, dental, and vision benefits

RRSP program contributions

Career development programs

Paid Volunteer Hours

Paid parental leave

Wellness resources

Pet insurance

Qualifications

• Minimum of 2 years of experience in sales or relevant education.
• Proven track record of success in customer service.
• Experience managing multiple tasks simultaneously.

Responsibilities

• Support the Community Manager in processing agreements.
• Ensure timely completion of paperwork.
• Serve as the main point of contact for customers.
• Continuously improve sales strategies.

Skills

Sales experience

Customer service skills

Organizational skills

Attention to detail

Proficient in technology

Education

Post-secondary diploma or degree in Business

Tools

CRM systems

Salesforce

Hubspot

Job description

Location

Calgary - 4906 Richard Road SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed‑use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview

As a Customer Guide, you'll be championing our customer experience, acting as a trusted advisor within your community. You’ll help create personalized and memorable moments for every homebuyer throughout their journey. As a key team member, you’ll build strong, educational relationships with both prospective and current homeowners. This work begins by supporting your Community Manager in the homebuying process, maintaining MLS listings, assisting with tours, and answering questions from customers. You’ll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.

Key Responsibilities

• Support the Community Manager in processing agreements, maintaining MLS listings, and assisting with customer inquiries.
• Be knowledgeable about Brookfield’s products to guide customers in their decision‑making.
• Ensure timely and accurate completion of paperwork and follow‑up tasks.
• Represent customer interests in team meetings and capture key details during the customer journey.
• Manage reporting, including sales reports and customer feedback.
• Continuously improve sales strategies and maintain high conversion rates.
• Serve as the main point of contact for customers, coordinating with various teams to ensure a seamless experience.
• Enhance the homebuying experience by considering special customer requests.
• Help new homeowners get acquainted with their community and essential services.
• Maintain professionalism, fairness, and a focus on customer satisfaction throughout the process.
• Ensure all sales and marketing assets are presented professionally and meet company standards.
• Contribute to innovative marketing ideas and maintain project‑specific website content.
• Stay informed about competitors and industry trends through regular analysis.
• Actively participate in the regional homebuilding community.
• Travel to different sales centers that are located across the city.
• Support Multi‑family teams through vacation coverage.
• Sales team members are required to work non‑traditional work hours, and this role requires schedule flexibility.

What You’ll Bring

• Minimum of 2 years of experience in sales, or a combination of education and experience; a post‑secondary diploma or degree in Business or a related field is preferred.
• Proven track record of success in customer service.
• Experience managing multiple tasks simultaneously, with strong attention to detail and organizational skills.
• Ability to meet performance metrics and key milestones.
• Enthusiastic about technology and open to continuous learning.
• Experience with CRM and ERP systems is valuable.
• Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.
• Proficient in keyboarding and data entry, with accuracy and efficiency.

What We Offer

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• RRSP program, contributions begins day 1
• Career development programs
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre‑screening will be contacted.