Customer Experience Agent

Soucy; Drummondville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading manufacturing company in Drummondville is seeking an entry-level customer service representative. You will support the external sales team and engage with customers to ensure a seamless experience. Responsibilities include processing orders, managing customer inquiries, and contributing to service improvements. Ideal candidates are bilingual in French and English, possess basic Excel skills, and demonstrate an proactive attitude. This role offers a full-time position with various employee benefits and growth opportunities.

Benefits

Flexibility program (flextime, telecommuting, etc.)

Group insurance plans

Employer RRSP contributions

Employee and Family Assistance Program

$2,000 referral bonus

Time off for personal and family reasons

Social activities

Career development support

Discounts on Kimpex products

Qualifications

• Bilingualism essential for both oral and written communication with customers.
• Basic computer skills in Excel are required.
• Proactive, dynamic and positive attitude is important.

Responsibilities

• Support the external sales team by ensuring the entry and follow-up of customer orders.
• Program and publish placement campaigns on the retail web sales platform.
• Follow up on deliveries with the various carriers and inform customers accordingly.
• Process invoice correction requests.
• Provide attentive customer service to B2C website customers.
• Contribute to the continuous improvement of customer service processes.

Skills

Bilingualism (French-English)

Basic computer skills in Excel

Proactivity

Dynamism

Positive attitude

Job description

The art of customer service: your area of excellence! As the main point of contact for our customers and representatives, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll contribute not only to our customers' satisfaction, but also to the growth of our sales and the reputation of Kimpex. This is a strategic opportunity that will make you a major player in our collective success!

Responsibilities

• Support the external sales team by ensuring the entry and follow-up of customer orders
• Program and publish placement campaigns on the retail web sales platform
• Follow up on deliveries with the various carriers and inform customers accordingly
• Process invoice correction requests
• Provide attentive customer service to B2C website customers, answering questions, resolving order issues and ensuring a positive experience
• Contribute to the continuous improvement of customer service processes

Qualifications

• Bilingualism essential for both oral and written communication (French-English) with customers
• Basic computer skills in Excel
• Proactivity, dynamism and positive attitude

Additional Assets

• Call center or customer service experience
• Interpersonal skills and empathy
• Team player

Benefits

• Flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)
• Group insurance with plans that fit your reality
• An RRSP with employer contributions to keep your finances on track
• An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
• A $2,000 referral bonus to help you find colleagues with a heart and soul just like you!
• A life outside work thanks to time off for sickness, personal needs or family reasons
• Social activities to connect with your colleagues
• Development support to advance your career
• Discounts on Kimpex products to fuel your passion for motorsports

Life at Kimpex means designing and distributing powersports parts and accessories throughout North America and Europe thanks to our network of more than 3,500 retailers. Our industry never stops evolving. That’s why we’re always innovating. We rely on powerful vehicles and lots of adrenaline to carry out our activities. But our greatest asset is our people. People with unique skillsets who are passionate about powersports. Our modern working environment is a place where you can share your ideas that go beyond the beaten path with colleagues who are just as passionate as you!

Seniority level: Entry level. Employment type: Full-time. Job function: Other. Industry: Industrial Machinery Manufacturing. Location: Drummondville, Quebec, Canada.