Customer Care Representative

Össur Americas; Richmond; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading global provider of orthopedic solutions is seeking a customer service representative in Richmond. The role involves processing customer orders, maintaining excellent communication, and ensuring customers are informed about their orders. Candidates should have a high school diploma and 3-5 years of relevant experience. This is a full-time in-person position offering a differentiated customer experience.

Qualifications

• High School graduate and 3-5 years’ experience in customer service preferred.
• Inside sales/telemarketing experience is highly desirable.
• French speaking is an advantage.

Responsibilities

• Accurately process customer orders received via email and phone.
• Provide differentiated customer experience through excellent communication.
• Maintain professional relationships with internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Salesforce

Microsoft Office

French speaking

Education

High School diploma

Tools

Salesforce

Microsoft Office

Navision

Job description

About Ossur

About Ossur :

The power to provide patients a life without limitations starts here Össur is in the business of improving people’s mobility. A leading global company in non-invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy.

Experience and dedication Determined to restore maximum biological function to those in need, Össur has more than thirty years’ experience in the design and production of high-tech orthopedic devices. Our newest platform is Bionic Technology by Össur - a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape.

Our work Our work, however, is as much about people as it is about products. Their comfort, confidence and rehabilitation are central to our endeavors. We never forget that every time we develop a product or service, we are helping someone else to build a better life. What better business to be in.

Basic Job Function

Provides “best in class” customer care support with an in office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing as well as documenting in Salesforce

Responsibilities

• Accurately processes same day as received all customer orders received by a variety of channels such as email and phone.
• Provides a differentiated customer experience through excellent written and verbal communication according our Össur's quality assurance standards.
• Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
• Makes outbound calls to existing customers to ask for order clarification and ensure accuracy.
• Maintains product and technical knowledge by actively participating in on-going training and development courses.
• Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times.
• Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
• Utilizes Microsoft Office products (Windows, Word, Excel, and Access), Navison and Salesforce in daily activities.
• Ability to prepare clear, concise, and grammatically correct correspondence.

Qualifications

• High School graduate and 3-5 years’ experience as a customer service representative may be substituted for degree or college coursework. Inside sales / telemarketing experience highly desirable.
• French speaking highly desirable.
• Intermediate level proficiency on the usage of Microsoft Office Products.
• Basic knowledge of accounting terms and transactions

Össur is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

• Job Types: Full-time, Fixed term contract
• Expected hours: 40 per week
• Schedule: Monday to Friday
• Ability to commute / relocate: Richmond, BC V6W 0A5 : reliably commute or plan to relocate before starting work (required)
• Experience: Customer service: 1 year (preferred)
• Work Location: In person

Össur is a leading global provider of prosthetics and bracing and supports solutions.

Important Warning : Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our .