CRC Benefits - Benefits Technology Trainer (Remote)

CRC Group; Remote; CAD 110,000 - 118,000; Full time

Job summary

A leading benefits services provider in Canada is seeking a remote role focused on managing the broker experience during the new build and renewal processes. Candidates should have a Bachelor's degree in a technology-based field and at least 3 years of experience with BenAdmin technology software. The role requires outstanding communication skills, a positive attitude toward customer service, and the ability to analyze client needs to recommend technology solutions. The compensation is between $80,000 and $85,000 annually, alongside comprehensive benefits.

Benefits

Medical, dental, and vision insurance

401(k) plan with company match

Generous paid time off programs

Qualifications

• 3+ years of related experience in fields of health insurance or group benefits insurance.
• Demonstrated ability to manage workload in many stages of process management.
• Proficient in conducting technical product demo/training sessions.

Responsibilities

• Manage broker experience throughout new build and renewal processes.
• Provide technical training and support for internal and external stakeholders.
• Analyze clients' business needs and promote technology solutions.

Skills

Outstanding verbal and video presentation skills

Positive attitude toward customer service

Competent PC skills

Excellent research and problem-solving skills

Education

Bachelor's Degree in technology-based field

Tools

BenAdmin technology software

Job description

Overview

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation by contacting Accessibility (accommodation requests only; other inquiries will not receive a response).

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st Shift (United States of America)

Job Details

This is a remote role; however, due to in person presentations successful candidates must live on the West coast due to in person meetings throughout Northern California and Colorado.

The role is responsible for managing the broker experience throughout the new build and renewal process. The role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The Trainer will also contribute to process improvement initiatives and maintain a high level of customer service.

Our teams are able to collaborate using video and screen sharing technology, which means you’ll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits (formerly BenefitMall), an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight!

Key Responsibilities

• Collaborate with all pre‑ and post‑sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation.
• Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment.
• Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings – be a market technology expert.
• Demonstrate adaptive training styles to target audience’s capabilities/skills during regular client trainings and demos.
• Analyze clients’ business needs and pain points and address them through promotion of technology solutions available within the market.
• Continuously monitor, document updates, and evaluate a broker’s group build progress via internal tools and provide update communications throughout the build process.
• Work as a willing partner with each respective department to enhance the broker’s experience with each case; participate in projects and meetings as requested.
• Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate.
• Participate, contribute, and review development of training, tools, documentation and Standard Operating Procedures while actively participating when requested in User Acceptance Testing (UAT) for new development tools or processes.

Education and Experience

• Bachelor’s Degree in technology‑based field or equivalent industry experience.
• 3+ years of previous experience with BenAdmin technology software.
• 3+ years of related experience in fields of health insurance, BenAdmin, broker agency, health insurance carrier or group benefits insurance.

Certifications, Licenses, Registrations

None

Functional Skills

• Outstanding verbal and video presentation skills.
• Positive attitude toward customer service (solution oriented and ability to deal with ambiguity).
• Ability to professionally articulate clearly conversationally and compose clear, concise, professional correspondence and response letters/emails to internal and external clients.
• Ability to work in a team environment and build strong cross‑functional relationships.
• Competent PC skills, proficiency in MS Office products and web browsers.
• Desired ability to work with both internal and external clients at all professional title levels.
• Proficient in conducting technical product demo/training sessions on a regular basis.
• Demonstrated ability to easily learn new systems, applications and technology.
• Demonstrated ability to manage workload in many stages of process management.
• Ability to manage to deadlines effectively.
• Excellent research and problem‑solving skills with strong attention to detail.
• Demonstrates ability to follow a regular business cadence to organize their workload, priorities, and activities in a timely manner.

Compensation

The annual base salary for this position is $80,000.00 - $85,000.00.

Benefits

At CRC Group, we’re committed to supporting every aspect of teammates’ well‑being – physical, emotional, financial, social, and professional. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

EEO and Diversity

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.