CORRESPONDENCE OFFICER

Turtle Island Staffing; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A staffing agency in Canada is seeking a Correspondence Officer to provide written responses to public inquiries regarding special voting rules. Candidates must have excellent people skills, strong written communication ability, and a secondary school diploma. This role requires one year of relevant experience and bi-lingual skills. The position may involve shift work and overtime on short notice, with remote work capabilities.

Qualifications

• Minimum of one year of relevant experience in an office setting.
• Experience drafting correspondence with or without templates.
• Bi-lingual - Advanced language skills required.

Responsibilities

• Draft written responses to public enquiries.
• Support the public with registration and voting queries.
• Conduct outbound calls during peak periods.

Skills

Excellent people skills

Strong written communication skills

Familiarity with office procedures

Customer service orientation

Education

Secondary school diploma or equivalent

Tools

Windows XP or higher

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

The main tasks of the Correspondence Officer involve providing written responses to enquiries from the general public regarding “special voting rules” and drafting requests for elector information. Excellent people skills are required, centered on courtesy and customer service, strong written communication skills, familiarity with general office procedures, and the use of standard office equipment and software (Windows XP or higher, Word, Excel, Outlook, etc.).

Major Duties

1. Drafting written responses to inbound enquiries from the general public.
2. Drafting written correspondence to the general public requesting information to complete elector information.

Typical Duties

1. Offering support to the general public on the registration and voting process of the special voting rules;
2. Selecting and adapting appropriate templates as required to respond to enquiries;
3. Drafting customized responses to enquiries by the general public, for approval by supervisor;
4. Examining and analyzing transaction records to identify correct information to convey in written responses to enquiries;
5. Initiating outbound calls as required during peak periods and providing verbal responses to callers’ enquiries based on approved templates;
6. Working in an automated environment;
7. Working under pressure and meeting tight deadlines;
8. Shift work and overtime with little or no notice; and working remotely (if required).

Minimum Mandatory Qualifications

Education

Secondary school diploma or an acceptable combination of education, training and experience at Elections Canada’s discretion is required.

Experience

Minimum of one year of relevant experience, including standard office software (Windows XP or higher, Word, Excel, Outlook, etc.) and drafting correspondence (with or without templates).

Languages

Bi-lingual – Advance