Corporate Trainer

Boston Pizza; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian restaurant chain is seeking a Training and Support Specialist to enhance franchisee success through training programs. The role requires a minimum of 3 years of management experience in casual dining, extensive travel, and effective communication skills. Join a strong team culture and flexible work environment with great employee benefits.

Benefits

Flexible working environment

Employee programs and benefits

Internal talent promotion

Culture of collaboration

Qualifications

• Minimum 3 years experience in supervisory or management role at casual dining restaurant.
• Available for extensive travel for extended periods of time.
• Must have reliable transportation and hold a valid driver's license.

Responsibilities

• Support new restaurant openings across Canada.
• Provide in-depth training with Franchisees and Managers.
• Develop training programs and management resources.

Skills

Supervisory/management experience

Bilingual (French/English)

Excellent communication skills

Basic knowledge of Microsoft Office

Training and public speaking skills

Organizational skills

Problem-solving skills

Tools

Microsoft Teams

Job description

What you do

In this role, you will contribute to the success of the organization by working closely with new franchisees, management and staff, in the restaurants, with respect to training all duties and procedures related to the heart of house or front of house, in accordance with the Boston Pizza International training programs.

• You will build the Boston Pizza Brand through supporting New Restaurant Openings (NRO) across Canada (extensive travel will be required);
• You will carry out In-Depth, hands-on, training with our Franchisees, General Managers and Kitchen Managers through the Hospitality Leadership Training program (HLT);
• You will provide training and support to our franchisees, managers, and restaurant level staff during new/re-sale support training in areas such as Dine-In, Takeout and Delivery, POSi Touch software, labour costs, operations, menu execution, food cost, and scheduling;
• You will work with the Senior Training Manager and Lead Corporate Trainers on supporting the development of training programs, training tools and management resources;
• You will support franchisees to achieve business goals and operate world-class restaurants through standardized Corporate Training programs for Franchisees and Managers;
• You will monitor the resources at the Corporate Training Restaurants and updates when applicable.

Who you are

• You have a minimum of 3 years’ experience in a supervisory/management role at a casual dining restaurant, either in the Front of House or Heart of House;
• You must be available for extensive travel for extended periods of time (if applicable);
• You may be bilingual (French/English) with the ability to read, write, and speak both languages proficiently;
• You have excellent verbal and written communication skills;
• You have basic knowledge and understanding of Microsoft office programs and Microsoft Teams;
• You have great training and public speaking skills;
• You are agile, adaptable and can handle ever changing situations, some of which can be difficult;
• You are flexible with the ability to adjust your schedule as situations arise;
• You are a team player and can work independently;
• You must have good organizational skills and problem-solving skills;
• You have reliable transportation and hold a valid driver's license.

Why you want to work with us

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work and have been recognized on the 2024 Best Workplaces lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule a virtual interview;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

We are an equal opportunity employer and value diversity in our workforce. If you require accommodations in our recruitment process, please let the recruiter know.