Concierge Porter

Rudding Park; British Columbia; Hybrid; CAD 19,000 - 49,000; Part time

Job summary

A luxury hotel in Harrogate seeks an energetic and positive Concierge to provide exceptional service. Responsibilities include greeting guests, assisting with luggage, and ensuring a memorable experience. A minimum of one year in hospitality and a clean driving license are required. A range of perks and unique benefits are offered, including discounts and personal development opportunities.

Benefits

Enhanced pay for evening and weekend work

Service charge earnings

Company sick pay

50% discount on spa and dining

Complimentary overnight stay after probation

Wage Stream for on-demand pay

Employee Assistance Programme

Wellbeing App with resources

Qualifications

• Minimum of 1 year's experience in hospitality hosting or porter role.
• Experience in guest relations or guest service.
• Ability to lift and move objects weighing up to 10 pounds.
• Clean full UK driving license required for parking and transporting guests.

Responsibilities

• Greet guests and create a memorable arrival experience.
• Assist with luggage and ensure timely delivery to rooms.
• Provide information on local area and resort facilities.
• Valet park and retrieve guest cars as needed.

Skills

Exceptional service orientation

Cultural awareness

Resilience

Good judgement

Experience in hospitality

English fluency

Job description

Overview

Part Time - 16 hours per week - £10,273 per annum (pro rata for part time)

Full Time - 40 hours per week - £25,683 per annum

We are not just hiring - we are looking for personalities that light up a room!

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave. We are looking for a Concierge, who will be responsible for providing exceptional service to our guests. This will be a hybrid role between porter and concierge, ensuring our guests are looked after from the moment they arrive to the minute they depart.

Responsibilities

• Greet the guests at the entrance of Rudding Park creating a memorable experience from when they first arrive.
• Regular walk rounds of the Resort internally and externally to check on cleanliness, be visible to our guests and offer assistance when required.
• Assist guests with luggage and ensure the luggage arrives in the guests bedrooms in a timely manner.
• Ensure guests luggage is stored efficiently when required.
• Show our guests to their bedrooms and explain points of interest and bedroom facilities.
• Collect guests luggage from rooms on the day of the guest's departure, ensuring it is loaded into the guest's cars in a timely manner.
• Valet park and retrieve guests cars as and when required.
• Assist guests with arranging transport and route planning.
• Delivery of newspapers to the lodges and hotel bedrooms.
• Show lodge arrivals to the lodge and explain facilities.
• Have varied knowledge of the local area to support guests needs.
• Always aim to go above and beyond for our guests.
• Ensure grooming standards are impeccable at all times.
• Offer information about Resort facilities and make reservations for our guests.
• Champion Guest Gossip and ensure that all bits of information regarding a guest is placed on their profile.
• Have knowledge of our internal systems.
• Ensure that all public areas are of the standard expected undertaking any housekeeping duties as required.
• Provide support to other Resort outlets during busy periods.
• Be responsible for knowing what is going on in the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park.
• Ensure that guest requests are carried out at all times in a timely manner.
• On arrival on your shift, read the function sheets, fact sheet, memo file.

Qualifications and Requirements

• Someone with a passion for people who has the ability to champion exceptional service.
• Awareness and sensitivity to different cultures and languages of our guests.
• Personal resilience, in terms of stamina and ability to handle occasional challenging situations with calmness and diplomacy.
• Composure, good judgement and a welcoming smile.
• A minimum of 1 year's previous experience in a hospitality hosting position or a porter role who enjoys being people focused is preferred.
• Previous guest relations or guest service experience is preferred.
• Highly experienced in providing exceptional guest service, and will be able to demonstrate knowledge of the local area.
• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• You must be fully conversant in English.
• It is a requirement that you are 25 years of age or older and have a clean full UK driving licence. These are required as part of the role will include parking guest vehicles, chauffeuring guests to other areas within the hotel grounds and the local area.

What We Offer

• Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays).
• Service Charge (Tronc) earn up to an additional £5,000 per year.
• Company sick pay for up to 4 weeks.
• A range of discounts including 50% off spa days and dining, preferential room rates for employees and family (subject to availability).
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service.
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) after completing a three month probation.
• FREE food and drink; The Green Room is our team space to relax when not on stage with guests.
• Investment in personal growth through Apprenticeships, Training Courses and Development Programmes, dedicated Learning and Development Manager.
• Wage Stream for on-demand pay.
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1.
• Local discounts on gym memberships.
• Complimentary counselling sessions to support mental health.
• Wellbeing App with resources such as podcasts, fitness videos, recipes.
• And much more.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. It features the first Roof Top Spa in the UK and offers hydrotherapy and thermal experiences, along with an indoor swimming pool, Juniper Log Sauna, Rasul for Moorish treatments, and various beauty and wellness facilities.