Concierge

Sienna Senior Living; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading senior living community in the Metro Vancouver Regional District is seeking a part-time Concierge to enhance resident experiences. You will be responsible for responding to inquiries, promoting customer service, and providing clerical support. The ideal candidate possesses excellent communication and organizational skills, along with proficiency in MS Office. Join us to make a difference in the lives of those we serve.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills.
• Proven organizational skills and ability to multi-task.
• Must demonstrate computer proficiency with MS Office.

Responsibilities

• Responding to resident and visitor inquiries as first priority.
• Promoting excellent customer service in personal interactions.
• Greeting visitors and addressing their needs.
• Providing clerical and computer support to managers.
• Completing records for cash transactions related to meal vouchers.

Skills

Excellent verbal communication

Excellent written communication

Customer service skills

Organizational skills

Computer proficiency with MS Office

Education

Completion of grade 12 education

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Overview

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

Position

This is a Permanent Part-Time position with 30 hours bi-weekly.

Schedule

• Sun 3:00pm-11:00pm
• Mon 3:00pm-11:00pm
• Tues OFF
• Wed OFF
• Thurs OFF
• Fri OFF
• Sat OFF

Compensation

Wage Leveling rate of pay $26.38 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates.

Responsibilities

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets
• Performing other duties as assigned.

Must haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check & Criminal Record Check.

Bonus Points

• Additional applied courses i.e. office administration preferred.

About

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.