Concierge

Aspira Haeldean Gardens Retirement Residence; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A senior living community in Ottawa seeks a dedicated Concierge to enhance the resident experience. This role involves responding to inquiries, promoting excellent customer service, and providing clerical support to management. Candidates must possess strong communication skills, a positive attitude, and proficiency in MS Office. Join us to contribute to the well-being of our residents.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi-task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• Must meet provincial police check and tuberculosis screening requirements.

Responsibilities

• Respond to resident and visitor enquiries and resolve complaints.
• Promote excellent customer service in interactions.
• Greet visitors and conduct mini tours.
• Provide clerical and computer support to managers.
• Complete records for cash transactions.
• Perform other assigned duties.

Skills

Excellent verbal and written communication skills

Positive attitude

Proven customer service skills

Proven organizational skills

Computer proficiency with MS Office

Education

Completion of grade 12 education

Tools

MS Office

Job description

Overview

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

Responsibilities

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus Points for having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.