Communications Operator

Sinai Health System; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Communications Operator to enhance information flow within the hospital. Responsibilities include answering calls, paging hospital staff, and communicating emergency codes. The ideal candidate will have a high school diploma and customer service experience, demonstrating strong communication and organizational skills in a dynamic environment. This role supports exceptional patient care while adhering to health and safety policies.

Qualifications

• Completion of a Conflict Resolution and Customer Service course is preferred.
• 1 year recent customer service experience required.

Responsibilities

• Answer and redirect incoming calls.
• Provide coverage at the Information Reception Desk.
• Page staff through the on-call database.
• Communicate Emergency Codes throughout the hospital.
• Complete departmental incident reports as required.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Multi-tasking

Education

High school diploma

Tools

Multi-line phone systems

Cisco Unified Attendant console

Microsoft Office (Word, Excel, Access)

Job description

Job Description

Are you ready to play a pivotal role in our hospital's communication network? As a Communications Operator at Mount Sinai Hospital, you will be integral to maintaining the flow of information and connecting patients, staff, and the public. This role offers a unique blend of dynamic problem‑solving and critical thinking in a high‑paced setting where every call matters. You will gain valuable experience with technologies like the Cisco Unified Attendant console and public address systems while sharpening essential skills in multitasking, critical thinking, and teamwork. Your work will directly contribute to the hospital's mission of delivering exceptional patient care.

In this role you will:

• Answer and redirect incoming calls on the main switchboard, Patient Inquiry Line, and Locating (paging hospital staff)
• Provide coverage at the Information Reception Desk
• Page staff through on‑call database according to 24‑hour on‑call schedules
• Communicate Emergency Code throughout the hospital according to established policy/procedures
• Complete departmental incident reports as required
• Complete incident reports for all complaints and concerns raised by callers and forward to Supervisor for follow‑up
• Log all physician pages and outgoing long‑distance calls per established policies and procedures
• File departmental reports as needed
• Assist with the orientation and training of new staff as assigned
• Perform other duties as assigned

Job Requirements

• Successful completion of high school diploma
• 1 year recent customer service experience and proficiency with multi‑line phone systems and Unified Attendant console applications

Preferred Qualifications

• Successful completion of a Conflict Resolution and Customer Service course
• Proficiency in Microsoft Office (Word, Excel and Access)
• Experience with Meridian and/or Cisco phone and Unified Attendant console computer applications

Skills and Knowledge

• Demonstrates strong interpersonal skills
• Strong communication skills both verbally and written
• Demonstrated ability to work independently and as a team player in a challenging and changing environment
• Ability to work in a fast‑paced, stressful environment
• Ability to multi‑task with excellent time management and organizational skills
• Demonstrated satisfactory work performance and attendance history

Additional Information

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstration of proof of immunity and vaccination status for vaccine‑preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures, and training. If you require a vaccination exemption, supporting medical information must be submitted to the Occupational Health department for review.

Embodiment of Equity, Diversity, and Inclusion

Sinai Health is an equal‑opportunity employer. We invite applications from all qualified candidates, including Indigenous Peoples, racialized people, people with disabilities, women, and members of 2SLGBTQIA+ communities. Provide accommodation requests by contacting 416‑586‑4800 ext. 7050 or email [e-mail].

Location

Mount Sinai Hospital Campus – Toronto, ON M5G 1X5 CA (Primary)