Commercial Insurance Advisor

BrokerLink - Eastern Ontario Region; Eastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A regional brokerage firm in Eastern Ontario is seeking a Commercial Insurance Advisor (Sales) to manage client accounts and provide exceptional customer service. This full-time role involves selling insurance policies, negotiating with underwriters, and ensuring client satisfaction while working in a supportive environment that values diversity and growth opportunities. The ideal candidate will possess strong sales and customer service skills, along with relevant educational qualifications. Competitive compensation and numerous perks are offered, including flexible work arrangements.

Benefits

Flexible health and dental insurance benefits package

Personal Spending amount

RRSP with company matching

Employee Share Purchase Plan

‘Dress for your day’

Competitive compensation with bonus potential

Employee discount program

Paid Time Off including 3 weeks of vacation

Qualifications

• Two or more years of customer service experience.
• 1 to 3 years of experience in the insurance industry is an asset.
• Sales experience in any industry is an asset.

Responsibilities

• Manage a portfolio of Independent Business Unit accounts.
• Sell new policies and write new business to clients.
• Provide prompt and trusted service to customers.
• Communicate with insurance companies and negotiate with underwriters.

Skills

Customer service

Sales experience

Conflict resolution

Analytical skills

Organizational skills

Communication skills

Education

High School Diploma and/or Post-Secondary Education

RIBO Insurance License

Tools

MS Office (Word, Excel, Outlook)

EPIC

Job description

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence, and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We want like‑minded individuals who provide the highest level of customer service and carry themselves with utmost professionalism.

We invest in you! Your success is our success, and our purpose of "we’re here to help people" motivates us to attract amazing talent for the long term. We bring out the best in all our team members and offer countless growth opportunities in an environment that values you. With over 200 offices across Canada, ask us about our flexible work arrangements.

Commercial Insurance Advisor (Sales) – permanent full‑time position based at our Cornwall branch in Eastern Ontario.

Employee Perks

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP – Registered Retirement Savings Plan with company matching
• ESPP – Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus potential
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of personal days, volunteer days, exam/study time, jury duty and starting at 3 weeks of vacation per year
• Recognition as one of Canada’s best employers such as Kincentric 2024

What the Role Entails

• Manage a portfolio of Independent Business Unit accounts, ensuring exceptional service and long‑term client satisfaction.
• Actively contribute to revenue by selling new policies and writing new business to existing and new clients—quote policies, review renewals, and achieve growth targets with confidence.
• Quote and bind new business through referrals, walk‑ins, cold calls, and inbound inquiries—every touchpoint is a chance to convert interest into lasting business.
• Provide customers with prompt and trusted service by easing concerns, helping them understand coverage, and delivering fast, knowledgeable service that builds loyalty.
• Review and provide clear processing instructions on all incoming commercial paperwork to keep processes moving efficiently.
• Assist with quotes, write new business, conduct coverage reviews, and accurately update customer files.
• Complete applications, issue insurance certificates, and prepare insurer documentation that showcases professionalism and attention to detail.
• Manage processing instructions on endorsements and ensure timely follow‑ups to maintain smooth transactions.
• Communicate with insurance companies, negotiate with underwriters on customers’ behalf, negotiate renewal terms, and liaise with underwriters and adjusters to secure optimal outcomes.
• Source and provide underwriters with additional info needed for swift decisions, ensuring timely submissions and a better client experience.

The Successful Candidate Will Have

• High School Diploma and/or Post‑Secondary Education
• Two or more years of customer service experience
• Sales experience in any industry is an asset
• 1 to 3 years of experience in the insurance industry is an asset
• RIBO Insurance License preferred or must be obtained upon hire
• Exposure to EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer service skills and adept at conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment that embraces our diversities and sees them as our strength. We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated webpage: https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to inspiring each of us to be the best we can be. Join our team and make a difference!