Commercial Customer Service Broker

JOB-BORN Executive Search; London; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A local insurance brokerage in London, Ontario, is seeking a Commercial Customer Service Broker to provide tailored advice and exceptional client service. The successful candidate will have a RIBO License, at least 2 years of experience as a licensed broker, and strong organizational skills. This full-time position offers a competitive salary, benefits, and a supportive team environment.

Benefits

Competitive salary with a bonus program

Comprehensive Group Benefits package

Paid parking

Team-building events

Education reimbursement for industry-related courses

Qualifications

• RIBO License is required.
• Minimum 2 years of experience in Commercial or Personal Lines as a licensed broker.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Act as a trusted advisor and advocate for clients.
• Manage client inquiries and policy changes ensuring accuracy.
• Collaborate with clients, sub-brokers, and underwriters.

Skills

Client Relationship Management

Communication

Organizational Skills

Attention to Detail

Proficiency in Microsoft Office

Education

RIBO License

Tools

Microsoft Office Suite

Sig XP

Job description

Commercial Customer Service Broker Hybrid London

Are you an experienced insurance professional who thrives on delivering outstanding client service and building lasting relationships? Are you looking for a role where you can contribute to a specialized program and become part of a supportive locally-owned team? If so, this opportunity is for you!

Our client is a family-owned independent insurance brokerage that takes pride in challenging, guiding, inspiring, rewarding and empowering our employees. They value people who are passionate about the work they do, the clients they serve and the future you are building together.

What Youll Do

• In this role you’ll be a trusted advisor and advocate for clients, ensuring their unique insurance needs are met with care, professionalism and expertise.
• Providing tailored advice, recommendations and exceptional service to clients.
• Managing client inquiries and policy changes while ensuring accuracy and compliance.
• Entering and maintaining client data with precision and timeliness.
• Collaborating with clients, sub-brokers, underwriters and other partners to resolve issues and deliver solutions.
• Reviewing renewal documents, endorsements and certificates of insurance.
• Monitoring receivables and supporting claims reporting.
• Maintaining a positive, solution-focused approach when working with clients and colleagues.

What You Bring

• RIBO License is required.
• Minimum 2 years of experience in Commercial or Personal Lines as a licensed broker.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• A positive, professional and client-first attitude.
• Ability to thrive both independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite; Sig XP experience is a strong asset.

What We Offer

• We believe in investing in our people and creating an environment where they can succeed. As part of our team you’ll enjoy:
• Competitive salary with a bonus program.
• Comprehensive Group Benefits package.
• Paid parking.
• A supportive and collaborative team environment with fun team-building events.
• Onsite training and guidance with our customized insurance program.
• Education reimbursement for industry-related courses.

Join Us Today! If you’re passionate about client service and ready to take the next step in your career with a brokerage that values its people and community, we’d love to hear from you. Apply now to become our next Customer Service Broker and grow with a team that celebrates success together.

Interested? Let’s Talk

Sue Warner CAIB

Executive Insurance Recruiter

JOB-BORN Executive Search Inc.

Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1