Collections & Customer Service Rep

goeasy Ltd.; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading merchandise lease-to-own company is seeking a Customer Retention Specialist in Ottawa. This role involves promoting sales growth, maximizing store revenues, and managing account receivables. Candidates should have sales experience, customer service skills, and a competitive attitude. The position offers competitive wages, performance incentives, and comprehensive benefits including medical and dental coverage.

Benefits

Competitive wages

Performance incentives

Bonuses & Paid vacation

Extended medical benefits

Associate product purchase plan

Associate training

Qualifications

• Sales and/or collections experience is agreeable.
• Motivated by success with a competitive attitude.
• Physically able to move home furnishings.

Responsibilities

• Promote sales growth by providing excellent customer service.
• Maximize store revenues by overseeing accounts and collections.
• Manage weekly account receivables and overdue accounts.

Skills

Sales experience

Customer service skills

Competitive attitude

Ability to drive a delivery truck

Job description

easyhome is the largest merchandise lease-to-own company in Canada. With over 170 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.

Working at goeasy during COVID-19:

We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

• Adoption of best practices and protocols to ensure a safe interview and onboarding experience
• Continuing to serve our customers through our phone and digital channels
• Mandatory social distancing in all of our locations
• Maximum person limit in our branches and stores
• Rigorous hygiene practices in all branch and store locations
• Free virtual healthcare access for all permanent employees
• Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

So what will a Customer Retention Specialist do?

• Promote sales growth by providing excellent customer service and creating longstanding relationships with customers in-person and over the phone
• Maximize store revenues by overseeing accounts and collection activities
• Manage weekly account receivables and overdue accounts

Here’s what we are looking for:

• Sales and or/Collections experience is agreeable but we really want people who are motivated by success. A competitive attitude in sales and customer centric in service.
• Experience driving a delivery truck an asset but not required; physically able to move home furnishings
• Valid driver’s license, clean driver’s abstract (for the past 3 years), and able to pass our background check

What’s in it for you?

• Competitive Wages
• Performance Incentives, Bonuses & Paid Vacation
• Benefits -- Extended Medical, Dental & Long Term Disability Coverage
• Associate Product Purchase Plan
• Associate Training

Additional Information:

All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

START DATE: 10/05/2021

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.

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