Client Relationship Specialist

HUB International; St. Albert; On-site; CAD 45,000 - 55,000; Full time

Job summary

A dynamic insurance brokerage is looking for a Client Relationship Specialist for a temporary 6-month position in St. Albert, Canada. This role involves managing client expectations, supporting builder membership applications, and maintaining positive relationships with builders. Ideal candidates will possess a General Insurance License or willingness to obtain one, have strong communication and technical skills, and experience in related fields is an asset. It offers a salary range of $45,000 to $55,000 along with benefits and growth opportunities.

Benefits

Comprehensive benefits

Paid educational training

Paid-time-off benefits

Company perks

Qualifications

• General Insurance License (Level 1 or 2) or willingness to obtain.
• Experience in New Home Warranty, Real Estate, Insurance, or Construction is an asset.
• Fluency in Cantonese or Punjabi is an asset.

Responsibilities

• Support the Client Development Specialist with builder membership applications.
• Train builder members on the Broker Management System.
• Develop and maintain relationships with builder members.
• Collect builder fees and risk premiums.
• Ensure renewals and expirations are managed.
• Provide guidance on home warranty protection regulations.
• Handle all required administrative duties.

Skills

Time management

Communication

Technical skills (Microsoft Office, Outlook)

Education

Post-secondary education

Job description

Hi, we’re HUB Warranty!

We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected. We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey!

The Opportunity

This is a 6-month temporary position.

Reporting to the Director of Client Services, the Client Relationship Specialist role is responsible for service and managing our client’s day to day expectations along with working with the Client Development Specialist (CDS) to sell and assist in the sales of different types of insurance.

Day in the life

• Support the Client Development Specialist with new builder membership applications, including client follow up, and noting/uploading supporting documents to the Broker Management System (WIMS).
• Introduce builder members to WIMS, training them on database functionality and assisting their office as necessary.
• Develop and maintain strong, positive relationships with builder members and act as a subject matter expert on new home warranty.
• Collection of builder fees, risk premium and collateral security per terms and conditions letters.
• Make renewal and expiry calls to existing clients, ensuring applications are completed and submitted to Underwriting.
• Review and enter completion certificates, upload incomplete documents to registration.
• Review enrollments and collect all supporting documents necessary to complete and enter a new home registration.
• Complete all membership changes such updates to contact information, and collection of documents needed to process shareholder changes.
• Work with the Client Development Specialist to quote and cross-sell insurance.
• Maintain a current understanding of specified sections of the acts and regulations regarding home warranty insurance in the geographical area of responsibility.
• Provide builders with guidance with respect to their obligations/requirements under home warranty protection regulations.
• All Administrative duties as reasonably required.

What you will bring to our team

• Level 1 or 2 General Insurance License or the willingness and desire to obtain.
• Proficient technical skills (i.e., Microsoft Office, Outlook, and other standard business software.).
• Exceptional time management and organizational skills.
• Exceptional communication, both verbal and written.
• Ability to work in a team and independently.
• Self-motivated and a positive attitude.
• Experience in New Home Warranty, Real Estate conveyancing, Insurance and/or Construction would be considered an asset but is not required.
• Post-Secondary education would be considered an asset.
• Fluency in Cantonese or Punjabi would be an asset but is not required.

Salary Expectations

The expected salary range for this position is $45,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

• An exceptional and welcoming company culture.
• Excellent compensation, benefits, RRSP match and company perks.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• A company that gives back and is active in the community.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this.

Only candidates selected for an interview will be contacted.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.