Client Care Lakeshore Animal Hospital

VCA Animal Hospitals; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A veterinary service provider in Mississauga is seeking a Client Care Representative to deliver excellent customer service and ensure client satisfaction. Responsibilities include greeting visitors, managing appointments, and educating clients about pet care. This position offers competitive wages, health benefits, and opportunities for career growth. Ideal candidates possess strong communication skills and a passion for animal care.

Benefits

RRSP Employer 5% Match Program

Health and dental benefits

Annual uniform allowance

Referral Bonus Rewards

Generous personal pet care discounts

Qualifications

• Experience in customer service, preferably in a veterinary or healthcare environment.
• Ability to manage multiple tasks efficiently and maintain composure under pressure.
• Strong interpersonal skills and a friendly demeanor.

Responsibilities

• Greet visitors and answer telephones in a courteous manner.
• Schedule and confirm client appointments.
• Manage medical records and ensure hospital cleanliness.

Skills

Customer service skills

Communication skills

Attention to detail

Ability to educate clients

Job description

Client Care Representative Location: Mississauga, Ontario Employment Type: Full Time

We are seeking an experienced Client Care Representative to join our team. At VCA Animal Hospitals, we take our mission statement, your pet’s health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

What we can off you!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan – Ask us more!
• A caring culture of Wellness and Appreciation!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

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