Client Associate

YMCA; Owen Sound; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local employment firm in Owen Sound is seeking a Client Associate to maintain strong client relationships and support their accounting needs. This full-time position offers wages starting at $24.00 to $28.00 per hour, with responsibilities including client coordination, communication, and feedback collection. The ideal candidate will have 2-5 years of client service experience and strong organization skills. This is an excellent opportunity for those who enjoy helping clients navigate their financial processes.

Benefits

Great work/life balance

Small team with great company culture

Networking opportunities

Qualifications

• 2-5 years of experience in client service, administration, or accounting roles.
• Strong organizational skills to manage multiple relationships.
• Professional and approachable personality.

Responsibilities

• Act as main point of contact for clients.
• Coordinate client meetings and document requests.
• Collect feedback for service quality improvement.

Skills

Client Service Experience

Strong Communication Skills

Organization Skills

Attention to Detail

Positive Personality

Education

Diploma or Degree in Accounting

Tools

Bookkeeping Software

CRM Systems

Job description

Application Deadline Date: January 31, 2026

Our client, an accounting & taxation services firm located in Owen Sound, ON, is currently seeking a Client Associate to play a key role in maintaining strong client relationships and ensuring their accounting and tax needs are met. This position is a Full-time Monday to Friday in office role. Wages starting at $24.00 to $28.00 per hour based on experience.

Why Should I Apply?

• Great Starting Wage – $24.00 to $28.00 Per Hour
• Shift – Monday to Friday
• Great Work/Life Balance
• Small Team with Great Company Culture

About The Role

The Client Associate will be the main point of contact for clients, helping them stay connected and informed throughout their accounting and booking processes. Other duties may include:

• Client Communication & Coordination
• Contacting Clients Regularly to Request Required Documents & Ensure Timely Submissions
• Following Up for Any Missing Information to Keep Bookkeeping, Payroll, & Year-end Processes on Track
• Scheduling & Attending Client Meetings to Review Monthly or Quarterly Financial Statements Prepared by Our Technical Team
• Arranging Meetings for Our Senior Accountants with Our Clients
• Collaboration & Support
• Acting as The Bridge Between Clients & Our Technical Bookkeeping & Accounting teams, Ensuring Questions & clarifications are Handled Promptly
• Maintaining Accurate Communication Records & Task Updates in Our Client Management System
• Client Experience & Growth
• Collecting Regular Client Feedback & Satisfaction Ratings to Help Us Continuously Improve Service Quality
• Attending at Least Two Local Networking Events Each Month to Build Community Connections & Generate Potential Client Referrals.
• Seeking Referrals from Existing Clients & Professional Contacts

Qualifications

• 2-5 Years of Experience in Client Service, Administration, or Accounting Office Roles
• Diploma or Degree in Accounting, or at least one year of relevant accounting experience.
• Strong Communication & Organization Skills with Attention to Detail
• Ability to Manage Multiple Client Relationships & Meet Deadlines Independently
• Positive, Professional, & Approachable Personality Who Enjoys Helping Others.
• Comfortable Learning Bookkeeping Software & CRM Systems (training provided)

You may be a great fit for this position if you have previous experience as an Office Assistant, Accounting Assistant, or Payroll Administrator.

How to Apply

By Email: [e-mail]

Company Description

The Agency is a local employment services company that helps people find permanent and temporary labour opportunities throughout Grey & Bruce County. Our process involves working directly with you to gain a better understanding of your background and to develop an outline of the type of work you’re looking for. We then reach out to our network of local employers to try and find qualified opportunities that meet your needs. And the best part: there is no cost to use our services and we don’t take money off your pay.