Client Access Representative - Full-Time

Hastings County; Belleville; On-site; CAD 47,000 - 53,000; Full time

Job summary

A local government organization in Belleville, Ontario, is seeking a Full-Time Client Access Representative to manage front counter reception and switchboard operations. This role includes reception duties, directing calls, and coordinating appointments. Ideal candidates will have a diploma in business or accounting and experience in customer service, demonstrating strong interpersonal skills. The position offers a wage range of $47,790.35 - $52,507.95 per annum.

Qualifications

• Minimum two years related work experience.
• Knowledge of relevant legislation and procedures.
• Ability to work with minimal supervision.

Responsibilities

• Front reception duties for Community & Human Services.
• Direct incoming phone calls through the switchboard.
• Assist with the coordination of appointment schedules.

Skills

Customer service standards

Interpersonal skills

Proficiency in Windows programs

Discretion and judgment

Education

Two-year diploma in business or accounting

Tools

Word

Excel

Outlook

SAMS

YARDI

OCCMS

Job description

Client Access Representative - Full-Time

Hastings County has a current vacancy for a Full-Time Client Access Representative in our Community and Human Services Department. Through commitment to established operating principles, this position is responsible to provide front counter reception and switchboard operation for the integrated Community and Human Services Department. This will involve working with all levels of staff in the organization as well as with external groups, agencies and/or individuals.

Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies.

Responsibilities

• Responsible for front reception duties for Community & Human Services.
• Receive and direct incoming phone calls through our integrated switchboard.
• Monitor and assist with the coordination of appointment schedules and interview rooms.
• Receive, sort, and distribute mail dropped off at main counter and drop off area.
• Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
• Accept overflow queue calls as per “call back” procedures of IAC.
• Backfill Job Information Clerk and support for other access and program support staff as required.
• Other duties as assigned.

Qualifications

• Minimum two-year diploma in business or accounting.
• One to two years related work experience.
• Equivalent combination of education and experience may be considered.
• Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
• Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
• High degree of proficiency with Windows programs including Word, Excel, and Outlook.
• General working knowledge of departmental databases including SAMS, YARDI, and OCCMS.
• Demonstrated ability to work with minimal supervision and effectively in a team environment.
• Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issues.

Hours of Work: Monday - Friday - 8:30 am to 4:30 pm

Wage Range: $47,790.35 - $52,507.95 per annum

Closing Date: Monday, September 29, 2025

The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.