Claims Examiner

Howden; Canada; On-site; CAD 120,000 - 140,000; Full time

Job summary

A claims management company in Canada is seeking a Claims Examiner to manage moderate to high exposure claims. The role requires strong construction defect claims experience, proficiency in Microsoft Office, and excellent communication skills. You will analyze claims, draft reports, and handle various responsibilities related to claim management. This position offers a competitive salary and benefits including unlimited PTO, 401k matching, and a culture that encourages innovation and personal success.

Benefits

Medical and dental benefits

Unlimited PTO

401k with company match

Paid volunteer days

Qualifications

• 7+ years of construction defect claims experience is required with consistent high level of performance and achievement.
• Must be licensed or have the ability to become licensed in all required states.
• Self-motivated and demonstrating attention to detail.

Responsibilities

• Handle moderate to high exposure construction defect claims.
• Conduct liability investigations.
• Draft coverage position letters as needed.

Skills

Construction defect claims experience

Microsoft Office Suite proficiency

Communication skills

Attention to detail

Education

Bachelor’s degree preferred

Job description

Claims Examiner

• Classification: Exempt/Full-time
• Reports to: Claims Manager
• Travel: 0-10%
• Salary/hourly: $120,000.00 - $140,000.00

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Role overview

DUAL North America is seeking a Senior Casualty Examiner for the Construction Defect Claims team.

At DUAL, Sr. Casualty Examiners play a critical role in managing moderate to high exposure claims with accuracy and efficiency, while complying with state regulatory requirements. In this role, you will investigate claims, analyze policy coverages, and collaborate with internal and external stakeholders to ensure claim resolution.

Supporting the Construct Defect Claims team, you will independently manage moderate to high exposure claims involving alleged defects in residential and commercial construction.

Role responsibilities

• Make initial contacts with interested parties
• Handle moderate to high exposure construction defect claims involving residential and commercial projects.
• Analyze coverage and draft coverage position letters as needed
• Conduct liability investigations
• Comply with DOI regulations
• Retain and coordinate with defense counsel and experts to develop and execute agreed‑upon litigation strategies, while managing plans and budgets to ensure effective case resolution
• Coordinate the retention of experts, subject to an agreed‑upon budget
• Establish timely indemnity and expense reserves based on an exposure analysis that is documented in the claim file, revisiting reserve adequacy on a continual basis
• Draft well‑written and comprehensive captioned reports to request reserve and settlement authority on higher exposure cases that outline all critical aspects of the case in preparation for round‑table presentations to the carrier partners
• Travel up to 10% to attend mediations, settlement conferences and trials on appropriate cases
• Keep current on key changes in case law and industry trends
• Assist underwriting and other business partners

Key requirements

• Bachelor’s degree preferred
• Professional designations (CPCU, SCLA, AIC, JD) are a plus
• 7+ years of construction defect claims experience is required with consistent high level of performance and achievement
• Must be licensed or have the ability to become licensed in all required states
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Advanced knowledge of end‑to‑end claims handling, including litigation
• Knowledge of industry trends and legal developments affecting claims handling
• Ability to manage multiple claims and competing priorities
• Ability to adapt to evolving regulatory and legal environments
• Complete assigned tasks correctly, on time and able to learn quickly
• Self‑motivated and demonstrating attention to detail
• Be able to work independently for extended periods
• Excellent written and verbal communication skills as well as general business understanding

What we offer

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.