City Operations Manager

Omaze; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading micromobility company is seeking an experienced Operations Manager to oversee operations in the Greater Toronto Area. This role includes P&L responsibility and team leadership, focusing on market performance, strategic growth, and operational efficiency. The ideal candidate has at least 3 years of operations experience, excels in data-driven decision-making, and is passionate about sustainable urban mobility. Join us in transforming transportation and creating livable cities.

Qualifications

• 3+ years of relevant operations experience, including at least 1 year of people management.
• Demonstrated experience managing P&L and delivering measurable business outcomes.
• Strong strategic mindset capable of balancing long-term planning with daily execution.

Responsibilities

• Own and manage the full operational lifecycle of the market including performance and fleet operations.
• Drive strategic market growth using data-driven insights to increase market share.
• Recruit, train, mentor, and lead a high-performing team.

Skills

Operations management

Data analysis

Team leadership

Strategic planning

Communication

Education

Secondary School education

Tools

Excel

Data management tools

Job description

Overview

Hey there!

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Job Summary

Bird is on a mission to revolutionize urban mobility by providing clean, affordable, and on-demand micromobility solutions. We partner closely with the communities we serve to build transportation systems that are sustainable, equitable, and accessible.

We are seeking a strategic and driven Operations Manager to lead Bird’s operations in the Greater Toronto Area. This role has full ownership of the market’s performance, including P&L responsibility, operational execution, and team leadership. The Operations Manager will work closely with regional leadership to drive growth, optimize operations, and ensure Bird’s success in the city. This is a high-impact opportunity for a critical thinker who thrives in a fast-paced, data-driven environment and is passionate about building and scaling teams.

Responsibilities

• Own and manage the full operational lifecycle of the GTA market, including ridership performance, fleet operations, and supply chain execution.
• Drive strategic market growth using data-driven insights to increase market share, improve operational efficiency, and execute local initiatives and campaigns.
• Recruit, train, mentor, and lead a high-performing team of full-time and hourly employees, fostering a culture of accountability and excellence.
• Serve as the primary point of contact for city officials, vendors, and third-party partners, building strong relationships to support smooth operations and community alignment.
• Identify operational challenges and implement creative, effective solutions through continuous process improvement.
• Manage financial performance by controlling costs, maintaining positive margins, and driving top-line growth.
• Collaborate cross-functionally with internal teams such as operations, marketing, and leadership to ensure alignment with broader company objectives and successful execution of local initiatives.

Must Haves

• 3+ years of relevant operations experience, including at least 1 year of people management.
• Demonstrated experience managing P&L and delivering measurable business outcomes in an operational or leadership role.
• Strong strategic mindset with the ability to balance long-term planning and day-to-day execution.
• Highly data-driven with proven problem-solving and process improvement skills; comfortable analyzing operational metrics to inform decisions.
• Excellent communication skills with the ability to work effectively with senior leaders, frontline teams, and external stakeholders.
• Experience managing relationships with city officials, vendors, and third-party partners.
• Strong Excel and data management skills; experience with operational reporting and optimization tools is an asset.
• Self-motivated, proactive, and able to work independently in a fast-moving environment.
• Adaptable and innovative, with a passion for continuous learning and improvement.
• Secondary School education (required).
• Valid Driver’s License (required).

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We’re the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.