Case Worker / Community Services

TSA The Salvation Army TSA; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in Regina seeks a Case Worker / Community Services Worker to provide comprehensive case management and support to individuals and families facing vulnerabilities. The role includes engaging with the community, managing client cases, and organizing supportive programs to enhance food security and social well-being. Applicants should have a diploma in Social Services and relevant experience.

Qualifications

• Completion of a 2-year Community College diploma or certificate in Social Services or a related field.
• Current certification in First Aid / CPR is an asset.
• Demonstrated competence in developing and maintaining client relationships.

Responsibilities

• Provide holistic strengths-based case management and frontline community services.
• Maintain a caseload of up to 6 Pathway of Hope participants.
• Facilitate access to community resources and provide emotional support.

Skills

Client relationship management

Crisis intervention

Empathy

Communication

Organizational skills

Education

2-year Community College diploma in Social Services

Tools

Microsoft Office (Word, Excel)

Job description

Overview

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food, clothing and addition we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position

POSITION PURPOSE SUMMARY

The Case Worker / Community Services Worker provides holistic strengths-based case management and frontline community services to individuals and families facing vulnerability. This full-time role serves as both the primary caseworker for Pathway of Hope (POH) a long-term initiative that supports participants in moving from crisis to stability and as a key frontline worker in Community & Family Services (CFS) providing support through food security programs, seasonal assistance, outreach efforts and practical care.

Rooted in The Salvation Army's mission to meet human needs and share the love of Jesus Christ this role is deeply relational and seeks to support clients socially, emotionally, practically and spiritually helping them find hope, purpose and connection.

Responsibilities

ACCOUNTABILITIES

Client Services and Program Delivery

• Pathway of Hope Case Management
• Work in partnership with oversight from the Corps Officer and the Territorial Pathway of Hope Specialist.
• Serve as the lead caseworker and primary contact for Pathway of Hope at the ministry unit.
• Build trust and rapport with participants walking alongside them through relational, goal-focused casework.
• Maintain a caseload of up to 6 POH participants; conduct client intake assessments, goal setting and regular check-ins.
• Follow the full POH casework model (prescreening, intake, assessment, goal planning, action, transition and follow-up).
• Provide emotional, social and practical support to participants referring to community and internal resources as needed.
• Facilitate access to pastoral care and church community support when appropriate.
• Participate in local divisional and territorial POH meetings, trainings and evaluations.
• Maintain accurate detailed records and case notes in Link2Feed.

• Community Ministries & Family Services
• Work in partnership with the Community Ministries Coordinator and Corps Officer and assist them in planning and implementation of programming for individuals and families.
• Provide community services including appointment coordination, intake assessment and distribution of food or clothing vouchers.
• Organize and maintain pantry (Sally Shop) including restocking and decanting as required.
• Assist in the planning and delivery of seasonal programs (e.g. Christmas assistance, summer camps, back to school backpack program, Tax clinic).
• Support clients through relational interaction and intentional follow-up.
• Share the hope and love of Jesus through respectful supportive conversation and prayer as appropriate to each client’s spiritual journey.
• Encourage connection to the Corps community and church-based programs through outreach efforts.
• May assist with programs involving children and youth including camp, transportation, Food on the Move and seasonal assistance programs.
• Attend community meetings on behalf of Community Services program as directed.
• Maintain confidentiality and keep accurate client files and statistical records.
• Performs other position related duties as assigned.

• Administrative / General Office
• Answer phones, make appointments and complete required paperwork.
• Maintain confidentiality and keep accurate client files and statistical records.
• Track and report program outcomes, client progress and other relevant information to share at staff meetings and in internal communications.
• Performs other position related duties as assigned.

Communication

• Communicate clearly and empathetically with clients, volunteers, staff and community partners.
• Keep the Corps Officer informed of emerging client needs or program issues.
• Participate in internal meetings and team collaboration to support a healthy, effective ministry environment.

Community Networking & Partnerships

• Network with local agencies, churches and government services to enhance referrals and resource sharing.
• Represent The Salvation Army at community meetings or events as directed.
• Promote POH and CFS initiatives in the community and support partner engagement.

Critical Relationship Management

Governance Boards and Councils: None

Internal: Staff Officers, Pathway of Hope Specialist, Volunteers

External: Clients, Community partners

Managerial / Technical Responsibilities

Reports directly to: Corps Officer

Day-to-day tasks may be assigned by: Community Ministries Coordinator

Financial and Material Management

• Minor material responsibilities (access to confidential information)
• May be authorized to handle small amounts of cash.
• Monitor the financial performance accordingly.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement in a professional manner upholding our code of conduct.

Working Conditions

This is a full-time permanent position. The working environment is at the Regina Community Church.

The incumbent will may work under the following disagreeable conditions:

• Work-related stress
• Dealing with angry and abusive people
• Dealing with Crisis Situations
• Exposure to bodily fluids and bodily waste
• Exposure to drugs and alcohol

Expected to lift up to 30 to 50 pounds with assistance (up to 20 pounds without assistance).

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values in a professional manner upholding our code of conduct.

Education, Qualifications and Certifications

• Completion of a 2-year Community College diploma or certificate in Social Services or a related field
• Current certification in First Aid / CPR (an asset)
• Non-violent crisis intervention training (an asset)
• NOTE: Alternative combinations of education and experience may be considered

Experience and Skills

2 years of experience in the field of Social Services or related field.

Education or training in addictions, trauma and grief is an asset. Experience with community development is an asset.

Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.

Ability to coach and motivate others.

Proficient in computers and databases (Excel, Word, Internet and familiar with Office 365).

Experience dealing with office equipment and tools; experience in social media and web-based platforms.

Skills and Capabilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Ability to maintain information in confidence and exercise good judgment.
• Participate in ongoing professional development and training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a positive professional and engaging manner.
• Exhibit good listening skills and possess good oral / written communication skills.
• Ability to follow written instructions and create written reports.
• Good interpersonal skills, integrity and adaptability.
• Attention to detail, problem solving and analytical skills.
• Self-directed with strong organizational skills and the ability to complete assignments and meet deadlines.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• May require screening through The Salvation Army Abuse Registry.
• Valid Driver's License required for use of Salvation Army program vehicle; an original copy of a current Driver’s Abstract satisfactory to The Salvation Army is required.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army.

Compensation

The target hiring range for this position is $20.75 to $25.94 with a maximum of $31.13. Placement in the salary range will be based on factors such as market conditions, internal equity and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Additional Details

Key Skills: Apprentice, Mac Os, Arabic, Documentation, Account Opening

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary: 20 - 25