Case Manager, Temporary

Dialogue Health Technologies Inc.; Canada; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading health technology provider in Canada is seeking a bilingual Case Manager to support patients in their journey through the Mental Health+ program. This role involves patient interaction, case analysis, and collaboration with healthcare professionals. Candidates should possess a passion for mental health, strong empathy, and customer service skills. Offers a part-time contract with shifts covering evenings and weekends.

Qualifications

• Passion for mental health and quality of care.
• Availability for a minimum of 21 hours on evenings and weekends.
• Experience in customer service, healthcare or administrative role.

Responsibilities

• Greet and support new patients through their journey.
• Follow up on active cases, assisting physicians and psychologists.
• Analyze cases and provide solutions.

Skills

Empathy

Time-management

Critical thinking

Attention to detail

Customer service excellence

Education

Bachelor’s degree in psychology or mental health-related field

Job description

Dialogue is seeking a Case Manager to join our team on a temporary, fixed-term contract (September 29, 2025 to December 20, 2025) to take part in our mission to help people improve their wellbeing. Working closely with Sarine Moumdjian, Manager, Member Services, your role will be to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing:

• Greeting new patients in the program and accompany them through their journey
• Checking in and following up on active cases, assist physicians and psychologists in their related tasks
• Analyzing cases and providing the best possible solutions to our members
• You will be responsible for patient safety in your member-facing role

We'd love to hear from you if you have:

• A passion for mental health, quality of care, and improving team processes and understanding
• Available to work a minimum of 21 hours on evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)
• A strong sense of empathy, time-management, critical thinking, attention to detail, and excellent customer service
• Pursuing or attained a Bachelor’s degree in psychology or in any mental health-related field
• Experience in customer service, healthcare or administrative role

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform????, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail] .

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La version anglaise suivra | The English version will follow

We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.

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