Care Designer (Care Manager) - Registered Nurse (RPN / RN)

Nurse Next Door; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A home care provider in Mississauga is seeking a full-time RPN/RN Nurse Care Manager to oversee client care and lead a team of caregivers. The ideal candidate will be licensed in Ontario with excellent communication and organizational skills. This role includes conducting evaluations, managing care plans, and ensuring quality service delivery. A competitive salary, performance bonuses, and health benefits are offered, along with a company car.

Benefits

Competitive salary

Performance bonus programs

Health benefits package

Competitive vacation allowance

Company car

Qualifications

• Licensed RPN or RN in Ontario required.
• CPR and First Aid certification necessary.
• Valid driver's license and access to a car needed.

Responsibilities

• Conduct Caring Consults to assess client needs.
• Lead caregiver team including hiring and training.
• Maintain accurate client care plans and records.

Skills

Strong computer skills

Excellent written and verbal communication skills

Highly organized with strong time management

Education

Registered Practical Nurse (RPN) or Registered Nurse (RN), licensed in Ontario

CPR and First Aid certification

Tools

G-Suite

AlayaCare

Job description

Overview

RPN / RN Nurse Care Manager (Care Designer) – Full-time

Location: Mississauga, Ontario

Address: 89 Queensway W, Mississauga, ON (next door to Mississauga Hospital)

Schedule: Flexible availability, including evenings, weekends, holidays, and on-call duties. Schedule provided 2 months in advance.

Responsibilities

• Consult Conversion
  • Conduct Caring Consults to assess physical, emotional, and environmental needs.
  • Advise on client care and achieve 90% consult-to-client conversion.
  • Build long-term relationships with community leaders and professional organizations for referrals.
• Client Care Delivery & Experience
  • Attend all First Visits with caregivers to ensure quality care and alignment with service agreements.
  • Conduct supervisory visits to monitor caregiver fit and care quality.
  • Develop and update individualized care plans.
  • Educate clients on self-care and monitor risks / outcomes.
• People Leadership
  • Lead caregiver team: hiring, training, goal setting, and ongoing coaching.
  • Ensure caregiver availability aligns with business needs.
  • Oversee continuing education, including Discovery Day and monthly in-services.
  • Conduct performance and job satisfaction reviews to maintain an employee Net Promoter Score (NPS) of 9+.
• Scheduling Collaboration
  • Work with scheduling team to adjust caregiver assignments and ensure client coverage.
  • Step in to assist with scheduling when required.
  • Monitor attendance via AlayaCare (Attendance Monitoring System) with a target below 5%.
• Administration
  • Maintain accurate client care plans, caregiver files, payroll, and billing records.
  • Conduct quarterly audits to ensure 100% accuracy.
  • Ensure compliance with health, safety, and employment legislation.
  • Approve visits and premiums for payroll / billing.
• Key Metrics
  • Consult Conversion Rate: 90%
  • Driving Revenue Growth
  • NPS (Client & Employee Scores): 9+
  • Attendance Monitoring (AMS): Below 5%

Qualifications

• Registered Practical Nurse (RPN) or Registered Nurse (RN), licensed in Ontario.
• CPR and First Aid certification.
• Valid driver's license and access to a car.
• Strong computer skills (G-Suite required; AlayaCare an asset).
• Excellent written and verbal communication skills.
• Highly organized with strong time management and multitasking skills.
• Background check with Vulnerable Sector Search (renewed every 5 years).
• Negative TB test (renewed every 5 years).

What We Offer

• Competitive salary (commensurate with experience).
• Performance bonus programs.
• Health benefits package.
• Competitive vacation allowance.
• Company car (fully wrapped in Nurse Next Door pink; possibility of a Tesla).
• Opportunity to work with a team that is transforming home care through Happier Aging.