(CAN) Self Checkout Attendant

Walmart Canada Corp; Bolton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Bolton, Ontario is seeking a dedicated Self-Checkout Attendant to assist customers with transactions and maintain the self-service area. The ideal candidate will demonstrate exceptional customer service skills to ensure a positive shopping experience. Responsibilities include educating customers on self-service options and maintaining cleanliness in the checkout area.

Responsibilities

• Keeping the self-service area clean and free of debris.
• Educating customers on the effective use of self-service options.
• Promoting company programs like credit card services.
• Determining when customers need assistance.
• Explaining self-service interventions and quality checks to customers.
• Responding to EAS alarms and documenting issues.
• Informing the Customer Service Manager about cash shortages or technical issues.
• Returning Scan & Go scanners after use.

Job description

Overview

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

Responsibilities

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educating customers on the correct and efficient use of self-service options, when applicable.
3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

150 Mcewan Dr E, Bolton, ON L7E 2Y3, Canada

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