Business Analyst, Client Onboarding & Process Implementation

Ontario Health | Santé Ontario; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A provincial health organization is seeking a Business Analyst to understand business needs and translate them into documented requirements. The successful candidate will support system development and improve processes while having strong analytical skills and experience in project delivery. This temporary full-time position offers a hybrid working model and aims to enhance health outcomes across Ontario.

Benefits

Fully paid medical, dental and vision coverage

Premium defined benefit pension plan

Career development opportunities

Three weeks vacation

Hybrid working model

Qualifications

• Bachelor’s degree in Business, Health-related fields, Engineering, or related discipline.
• 3+ years of experience with process development and implementation.
• Strong problem solving and analytical skills.

Responsibilities

• Work with customers to understand business needs.
• Develop solution prototypes and mock-ups.
• Support the overall systems development lifecycle.

Skills

Problem solving

Analytical skills

Organizational skills

Communication skills

Multitasking

Education

Bachelor’s degree in Business or related discipline

Tools

Confluence

Process Mapping Techniques

Job description

Overview

For a French translation of the job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

Ontario Health is committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. Our five values are: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• a health care spending or wellness spending account
• a premium defined benefit pension plan
• three personal days and two float days annually
• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• career development opportunities
• a collaborative values-based team culture
• a wellness program
• a hybrid working model
• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here Is What You Will Be Doing

The Business Analyst is responsible for working with customers to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Business Analyst develops solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced.

Here Is What You Will Need To Be Successful

• Develops processes and tools to support stakeholders’ implementation of Ontario Health's Identity and Authorization services.
• Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects.
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.
• Solves business problems and provides guidance to clients and adoption teams.
• Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts and processes.
• Performs analysis in support of program and stakeholder objectives.
• Adjudicates and processes requests from internal/external clients, stakeholders, and users.
• Prepares/maintains system documentation, user guides, process maps, operations documents, and training manuals.
• Provides business and technical content in the assembly of test plans.
• Facilitates and supports business and clinical participation in the execution of test plans.
• Collaborates with the team to ensure a consistent approach to executing work assignments.
• Collaborates with other cross-functional teams in the delivery of tasks/projects.
• Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
• Participates in user forums and user research to gain a deeper understanding of the client’s needs.
• Recommends changes to product procedures and features.
• Engages in product team discussions and assists with changes led by others in the team.
• Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams.
• Makes decisions that have major impact across the organization requiring sophisticated solutions and long-term correction.

Education And Experience

• Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 3+ years of experience with process development and implementation.
• 3+ years of experience with requirements elicitation and analysis techniques.
• Knowledge of process development and implementation.
• Knowledge of documentation tooling such as Confluence Wiki or similar tools.
• Knowledge of project delivery practices in a matrix environment.
• Knowledge of Process Mapping Techniques.
• Knowledge of SDLC.
• Knowledge of Business Domain specific to their product area.
• Knowledge of ITSM practices.

Knowledge And Skills

• Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.
• Strong organizational and multitasking skills with the ability to prioritize and meet tough deadlines.
• Ability to provide excellent service to internal and external clients by identifying and meeting their needs, building and maintaining positive and effective working relationships, and providing the best user experience.
• Ability to communicate effectively and concisely, both orally and in writing.
• Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.
• Ability to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams and external client interactions.
• Ability to work independently with a medium level of supervision and based on established procedures and methods.
• Ability to determine when to escalate broader impacting decisions to management or senior members of the team.
• Ability to make decisions where results have major impact across the organization.

Location: Ontario

Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.

Employment Type: Temporary + (Fixed Term) Full time

Contract Length: 18 Month(s)

Salary Band: Band 4

External Application Deadline Date: October 1, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.