Branch Customer Experience Manager

TD; Peterborough; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Peterborough is seeking a Manager Customer Experience to enhance customer interactions and lead a high-performing team. This role involves mentoring staff, addressing customer needs, and ensuring compliance with operational guidelines. Candidates should possess an undergraduate degree, relevant experience in customer service, and proficiency in MS Office. Join to make a difference in customer satisfaction and team effectiveness.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Sound knowledge of processes management, business and operational functions.
• Proficiency in software tools including MS Office and internet applications.

Responsibilities

• Mentor a team by showcasing exceptional experiences in customer interactions.
• Collaborate with One TD partners to address customer needs.
• Lead the team to monitor workflows and improve operational issues.

Skills

Customer relationship management

Team leadership

Operational excellence

Effective communication

Time management

Education

Undergraduate degree

Tools

MS Office

Job description

A leading financial institution in Peterborough is seeking a Manager Customer Experience to enhance customer interactions and lead a high-performing team. This role involves mentoring staff, addressing customer needs, and ensuring compliance with operational guidelines. Candidates should possess an undergraduate degree, relevant experience in customer service, and proficiency in MS Office. Join to make a difference in customer satisfaction and team effectiveness.