Boutique Manager - Fragrance And Beauty

CHANEL; Vancouver; On-site; CAD 65,000 - 85,000; Full time

Job summary

A luxury beauty brand in Metro Vancouver seeks an experienced Boutique Manager to oversee daily operations. You will lead the sales team, ensure exceptional customer service, and maintain high presentation standards. The role requires strong retail experience, leadership skills, and a passion for beauty and fashion. Ideal candidates are proactive, possess excellent communication abilities, and can maintain confidentiality while driving sales performance. Competitive compensation and a vibrant work environment await the right candidate.

Qualifications

• Strong retail experience in beauty or fashion with proven sales success.
• Proven leadership and team coaching skills.
• Excellent communication and interpersonal skills.
• High integrity, professionalism and emotional intelligence.

Responsibilities

• Supervise boutique operations and ensure high standards.
• Coach and develop sales staff to achieve targets.
• Manage customer relations including consultations.
• Order and oversee merchandise handling and storage.
• Monitor time and absence management.

Skills

Retail experience in beauty or fashion

Leadership and team coaching skills

Excellent communication skills

Initiative and ability to build customer relationships

Professionalism and emotional intelligence

Job description

Summary

Manage day-to-day operations of the Fragrance and Beauty boutique, deliver exceptional customer service, drive sales performance and uphold brand presentation standards. Lead and coach the sales team, oversee merchandising and inventory, and ensure effective communication with head office and senior management. Foster a customer-focused environment while maintaining confidentiality and operational excellence.

Responsibilities

• Supervise boutique operations and ensure high standards of customer service and product presentation
• Coach and develop sales staff to achieve sales targets and apply product knowledge
• Manage customer relations including consultations, telephone inquiries and after sales service
• Ensure customer data is entered and maintained in the database
• Order and oversee handling and storage of merchandise to maintain stock levels
• Set up campaigns and new product displays to guarantee visual brand identity
• Monitor time and absence management and ensure team adherence to dress code and presentation
• Maintain cleanliness and organization of customer, stock and office areas
• Provide daily and weekly reporting to head office and lead morning meetings

Requirements

• Strong retail experience in beauty or fashion with proven sales success
• Proven leadership and team coaching skills
• Excellent communication and interpersonal skills with storytelling ability
• Initiative and ability to build personalized customer relationshipsHigh integrity, professionalism and emotional intelligence
• Interest in beauty, fashion and culture and enthusiasm for sales and figures
• Ability to handle methodical tasks and adapt to varied responsibilities
• Confidentiality in handling company business and internal affairs