Bilingual Customer Service Representative (English / French)

Ammega Group; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading manufacturer in Mississauga is seeking a Bilingual Customer Service Specialist. Responsibilities include managing customer interactions, processing orders, and ensuring service excellence. Applicants should have strong communication skills in English and French, experience with CRM software, and a commitment to customer satisfaction. This is a full-time position with competitive benefits including health care and a pension plan.

Benefits

Paid Sick Days

Employer Paid Comprehensive Group Benefit Plan

Group Pension Plan with Employer Match

Employee and Family Assistance Program

Qualifications

• Authorization to work in Canada for any employer.
• Able to thrive in a customer service and sales environment.
• High Integrity and Accountability.

Responsibilities

• Handle inbound and outbound calls from and to customers.
• Input data and orders into the dedicated software system.
• Provide customer service excellence and coordinate with the warehouse team.
• Resolve customer complaints and consult with sales on issues.

Skills

Bilingual English / French

Excellent verbal and written communication skills

Proficiency with MS Office

Prior experience with CRM software (Salesforce preferred)

Ability to work efficiently with a team

High Energy

Decision-making and problem resolution skills

Professional telephone skills

Creativity and multi-tasking abilities

Job description

PRIMARY DUTIES AND RESPONSIBILITIES

• Handle inbound & outbound calls from & to customers
• Input data & orders into the dedicated software system
• Coordinate with warehouse team to collect concise information & provide customers service excellence
• Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
• Convert quotes to orders
• Recording customer interactions in CRM for consistency in customer relations
• Resolving customer complaints, escalating as required
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor recommendations and technical assistance for conveyor belting solutions.
• Handle RGAs credits and complaints as needed.
• Respect safety procedures & guidelines at all times
• Other projects and duties as assigned

Knowledge and Skill Requirements

• Ability to work efficiently with a team
• Bilingual English / French is required
• Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
• Excellent verbal and written communication skills
• Authorization to work in Canada for any employer
• High Energy - Able to thrive in a customer service / sales environment
• High Integrity & Accountability
• Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
• Decision-making, problem resolution and creative thinking skills
• Able to multi-task the activities with shifting priorities

Salary & Conditions

• 3. Days of work: Monday to Friday - Permanent Full time position, 40 hours per week

Benefits

• Paid Sick Days
• Employer Paid Comprehensive Group Benefit Plan – Life / AD&D / LTD / Extended Health / Dental / Health Care Spending Account
• Group Pension Plan with Employer Match
• Employee and Family Assistance Program

About AMMEGA CANADA

AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams.

AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.

We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.

Explore our website to get more information about our company & brands :

Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.

Job Info

• Job Identification 3630
• Posting Date 07 / 28 / 2025
• Apply Before 09 / 28 / 2025
• Job Schedule Full time