Bilingual Customer Care Pro – Remote/Hybrid

YouSet; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance technology company in Montreal is seeking a Bilingual Customer Service Specialist to assist clients with their home and auto insurance needs and deliver outstanding customer service. The ideal candidate will have at least 5 years of experience in customer service, strong communication skills in both French and English, and a proactive approach to problem-solving. This full-time position offers competitive compensation, up to 5 weeks of vacation, health benefits, and the flexibility to work remotely or from the downtown office.

Benefits

Competitive compensation with monthly bonus

Up to 5 weeks of vacation per year

Top-tier health benefits (health, dental, vision, etc.)

Flexible start date

Qualifications

• At least 5 years of relevant experience in customer service.
• Proactive with strong problem-solving skills.
• Strong oral and written communication skills in French and English.

Responsibilities

• Assist clients with home and auto insurance needs.
• Proactively reach out to clients regarding their policies.
• Communicate effectively via phone, email, and SMS.

Skills

Bilingual communication in French and English

Strong problem-solving skills

Client engagement

Job description

A leading insurance technology company in Montreal is seeking a Bilingual Customer Service Specialist to assist clients with their home and auto insurance needs and deliver outstanding customer service. The ideal candidate will have at least 5 years of experience in customer service, strong communication skills in both French and English, and a proactive approach to problem-solving. This full-time position offers competitive compensation, up to 5 weeks of vacation, health benefits, and the flexibility to work remotely or from the downtown office.