Bilingual Coordinator, Education Operations

Institute of Corporate Directors; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading educational organization is seeking a Bilingual Coordinator for Education Operations in Toronto. This role requires strong bilingual communication skills, customer service excellence, and experience in administration. The position offers a hybrid work model and the opportunity to interact with leaders in the corporate sector. Candidates should have 3-5 years of relevant experience, and post-secondary education is preferred. To apply, please submit your resume and cover letter to the provided email.

Qualifications

• 3-5 years’ experience in customer service, administration, and/or complex scheduling.
• Superior English-language written and oral communication skills.
• Superior French-language written and oral communication skills.

Responsibilities

• Main point of contact for French enquiries related to educational offerings.
• Facilitate the ICD.D examination process including scheduling and communications.
• Provide front-line customer service in line with service level agreements.

Skills

Customer service

Bilingual communication (English/French)

Organizational skills

Attention to detail

Microsoft Office proficiency

Education

Post-secondary education or equivalent experience

Tools

Microsoft Dynamics 365

Brightspace LMS

Job description

Overview

The Institute of Corporate Directors (ICD) is seeking a Bilingual Coordinator, Education Operations for a permanent role. Location: Hybrid / Toronto, ON.

Reporting to the Director, Partner School Programs, the ideal candidate is a self-directed, resourceful, detail-oriented professional who is professional and adept at managing multiple priorities. The coordinator will oversee the administration of the ICD.D examination process, the Montreal cohort of the Directors Education Program (DEP) and the Governance Essentials Program. They will perform administrative tasks and provide our members with exceptional customer service in both English and French.

This position provides an opportunity to interact with leaders from Canada’s corporate and not-for-profit sectors.

Note: The ICD currently operates on a hybrid model; candidates should indicate availability to work in the ICD downtown Toronto office.

Term: Permanent

Location: Hybrid / Toronto, ON

Key responsibilities

• Main point of contact for any French enquiries related to educational offerings.
• Provide excellent customer service, internally and externally, to exceed expectations.
• Administration and facilitation of the ICD.D examination process including scheduling, communications, administration and post-exam designation processes.
• Administer the process for unsuccessful ICD.D candidates including post-exam communications, administration of new exam dates and logistics.
• Identify and schedule examiners for all exams and assist with exam administration virtually.
• Provide front-line customer service in line with agreed-upon service level agreements ensuring prompt response to inquiries and questions.
• Administration of the Montreal cohort of the Directors Education Program (DEP).
• General (pre and post) administrative coordination of the Governance Essentials Program.
• Initiates course setup and collaborates with other departments to ensure courses are set up correctly and in time to accept online registration.
• Ensure the online application forms and confirmation emails are up-to-date and that applicants are enrolled correctly.
• Coordinate tracking and evaluations for the Governance Essentials Program, with oversight from the Director, Partner School Programs.
• Liaise with IT to ensure course registrations are set up within appropriate timelines.
• Liaise with Marketing and update website as required.
• Other course- and examination-related duties as assigned.

Qualifications

• 3-5 years’ experience in customer service, administration and / or complex scheduling.
• Post-secondary education preferred; equivalent experience or training will also be considered.
• Superior English-language written and oral communication skills.
• Superior French-language written and oral communication skills.
• Related experience in executive education or conference delivery is an asset.
• Proven ability to interact with senior executives with discretion, maturity, and professionalism is an asset.
• Strong organizational ability, high attention to detail and accuracy in all aspects of work.
• Demonstrated exceptional performance through time management, problem-solving and respect for deadlines in a fast-paced environment.
• Excellence in customer service.
• Highly motivated with the ability to take initiative to drive excellence.
• Strong computer skills in Microsoft Office programs; working knowledge of Microsoft Dynamics 365 and / or Brightspace LMS is an additional asset.
• Ability to deal with confidential matters appropriately.

How to apply

To apply, please send a resume and a cover letter outlining your relevant experiences to [e-mail].

About ICD

The ICD is committed to cultivating an inclusive, accessible environment where each employee feels respected, valued and supported. All qualified individuals may apply online. If you require a disability-related accommodation to participate in our recruitment process, please note this in your application. We will be happy to work with you to meet your needs.