BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE – ACROSS CANADA

BDC; City of Moncton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading financial services company in Moncton is seeking an experienced administrative professional to provide excellent client service and manage various tasks within a hybrid work setting. Ideal candidates should have a college diploma or bachelor's degree, at least three years of administrative experience, strong organizational skills, and proficiency in MS Office. Join a diverse and inclusive team committed to employee empowerment and career development.

Benefits

Flexible and competitive benefits

Employer matching on savings plan

Paid vacation and personal days

Opportunities for learning and development

Qualifications

• At least 3 years of experience in an administrative role.
• Ability to prioritize tasks effectively.
• Demonstrated proactive listening and problem-solving skills.

Responsibilities

• Provide excellent client service for Virtual Business Centre clients.
• Respond promptly and professionally to client communications.
• Manage administrative tasks through a queue system.

Skills

Strong organizational skills

Client service commitment

Proficiency in MS Office

Excellent communication skills in French and English

Education

College diploma in office administration or bachelor’s degree in business administration

Job description

Overview

Employer Industry: Financial Services

Why consider this job opportunity:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan with employer matching, a Defined Benefit Pension Plan, and a $750 wellness and health care spending account
• Paid vacation, five personal days, and sick days, with the office closed from December 25 to January 1
• A hybrid work model that balances work and personal life
• Opportunities for learning, training, and development
• Join a diverse and inclusive team committed to empowering employees

What to Expect (Job Responsibilities)

• Provide excellent client service for Virtual Business Centre clients by addressing basic inquiries and escalating complex issues as needed
• Respond promptly and professionally to client communications, adhering to established policies and procedures
• Collaborate within a virtual team by managing administrative tasks through a queue system, including correspondence preparation
• Maintain accurate information and handle documents with strong organizational skills and attention to detail
• Adapt to a fast-paced environment, consistently meeting deadlines and staying updated on policy changes

What is Required (Qualifications)

• College diploma in office administration or a bachelor’s degree in business administration
• At least 3 years of experience in an administrative role
• Strong organizational skills with the ability to prioritize tasks effectively
• Commitment to client service, demonstrated through proactive listening and problem-solving
• Proficiency in MS Office, including Word, Excel, and Outlook

How to Stand Out (Preferred Qualifications)

• Excellent communication skills in both French and English, written and spoken
• Ability to work independently within a virtual team environment
• Flexibility and adaptability to evolving roles to maintain productivity

#FinancialServices #ClientSupport #HybridWork #CareerDevelopment #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.