Bilingual Call Center Agent – English/Spanish

MCI; Edwardsville; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading business services company in Edwardsville, Nova Scotia, is looking for Customer Service Representatives to provide exceptional support to clients. In this role, you will handle customer inquiries, technical support, and product recommendations while ensuring a best-in-class customer experience. Candidates must be fluent in English and Spanish, possess strong communication skills, and be able to multitask effectively. Join us for a rewarding career with opportunities for growth and a supportive work environment.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Paid Training

Fun, Engaging Work Environment

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.

Skills

Fluent in English and Spanish

Excellent communication and interpersonal skills

Strong attention to detail

Ability to handle high call volumes

Multitasking ability

Previous customer service experience

Education

High school diploma or GED

Job description

A leading business services company in Edwardsville, Nova Scotia, is looking for Customer Service Representatives to provide exceptional support to clients. In this role, you will handle customer inquiries, technical support, and product recommendations while ensuring a best-in-class customer experience. Candidates must be fluent in English and Spanish, possess strong communication skills, and be able to multitask effectively. Join us for a rewarding career with opportunities for growth and a supportive work environment.