Band 1 Early Resolution Officer

Government of British Columbia; Victoria; Hybrid; CAD 65,000 - 94,000; Full time

Job summary

A provincial government in Victoria, B.C. is seeking an Early Resolution Officer to handle inquiries and complaints from the public about government programs. The ideal candidate will use analytical and empathetic skills to assess cases and engage with diverse members of the public, achieving fair resolutions. This full-time, permanent role offers a competitive salary range and potential for hybrid/remote work after probation. Financial relocation assistance is available for successful candidates who need to move to Victoria.

Benefits

Relocation assistance

Hybrid work option after probation

Opportunity for meaningful impact

Qualifications

• Commitment to ensuring fair treatment of the public.
• Experience handling inquiries and complaints from the public.
• Ability to develop solutions through engagement with diverse stakeholders.

Responsibilities

• Assess complaints received from the public about government services.
• Determine the appropriate response and course of action for complaints.
• Engage impartially to develop solutions through facilitated contact.

Skills

Analytical skills

Empathy

Conflict resolution

Active listening

Job description

Job Posting: Early Resolution Officer

Band 1 – Permanent, Full-Time
Salary Range: $65,300.41 - $93,100.19
Anticipated Starting Salary: $72,781.14 (+5% after successful completion of probation)
Victoria, B.C.

About the role

Are you an analytical and empathetic person committed to ensuring fair treatment of British Columbians? Do you want to have a meaningful impact on the lives of members of the public experiencing challenges with public services? If so, apply your skills as an Early Resolution Officer with the Office of the Ombudsperson!

Reporting to the Manager of Intake and Early Resolution, the Early Resolution Officer (ERO) is part of the Intake Team that provides the first line of service for over 7,000 enquiries and complaints received by the Office of the Ombudsperson each year. The ERO uses active listening and conflict resolution skills to assess complaints received from diverse members of the public via phone, in-person or in writing about programs and services provided by provincial and local government agencies to determine an appropriate response and course of action. The ERO exercises discretion under the Ombudsperson Act and according to office policy and procedures to determine whether a complaint should be referred to an available complaint or appeal process, if it may be resolved through an early resolution investigation, or whether it should be escalated to the investigations team for further assessment. During the early resolution process, which is a short-term investigation, the ERO engages impartially with members of the public and representatives from government services and agencies to develop solutions through facilitated contact, information exchange and review of actions taken by the public agency in response to our notice of investigation.

As BC’s independent voice for fairness, our Office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here (http://www.bcombudsperson.ca/).

Diversity and Inclusion

We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people with disabilities.

Additional Information

This posting is for two permanent, full-time opportunities. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership. Some travel may be required.

This position is located in our office in downtown Victoria, BC. Upon successful completion of the six-month probationary period, a hybrid-remote work arrangement of up to nine days working remotely in a three-week period may be discussed with the Manager.

Financial assistance may be offered as part of the total compensation package for successful candidate(s) that must relocate to Victoria. Relocation allowances will be in accordance with the information here (https://bcombudsperson.ca/leaving-of-service).

Apply

Use the careers section of our website: https://bcombudsperson.ca/about-us/careers/. DO NOT submit your application through the BC Government Hiring Centre website.

Applicants who identify as Indigenous may seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

NOTE: To apply for this position, you must be eligible to work in Canada. You must be a Canadian Citizen or Permanent Resident of Canada or authorized in writing to work in Canada under the federal Immigration and Refugee Protection Act.

By submitting your application, you confirm that you have worked on it independently and you have not used AI technology or paraphrasing technology to prepare it. Due to the confidentiality requirements of the Ombudsperson Act, AI technology may not be used in our day to day work.

If you have questions related to the application process, please email the HR Team at [e-mail] and quote competition number 122068 in the subject line.

Competition Req #: 122068

Closing Date: 12:00 pm (noon) PST, Monday, February 9, 2026

BC Ombudsperson
Fairness and Accountability in British Columbia’s Public Services
http://www.bcombudsperson.ca/