Automotive Assistant Service Manager

Muskoka Nissan; Bracebridge; On-site; CAD 50,000 - 90,000; Full time

Job summary

A leading automotive service provider is seeking an experienced Assistant Service Manager to oversee operations at their Muskoka Nissan location. The ideal candidate will lead a team of technicians while overseeing department profitability and ensuring customer satisfaction. Responsibilities include managing day-to-day operations, achieving departmental objectives, and maintaining a customer-focused environment. Applicants should have a strong background in automotive service and previous leadership experience to foster a positive team atmosphere.

Benefits

Competitive salary with performance-based bonuses

Comprehensive health and dental benefits

Opportunities for career growth and advancement

Ongoing training and management support

Qualifications

• Strong background in automotive customer service and service department operations.
• Previous leadership or supervisory experience preferred.

Responsibilities

• Assist in the management of the day-to-day operations and profitability of the service department.
• Oversee smooth operations across all areas, including quality performance and customer service.
• Maintain a customer-focused environment and ensure high levels of satisfaction.

Skills

Strong leadership and organizational skills

Customer-focused with excellent interpersonal skills

Time management and multitasking abilities

Teamwork and collaboration across all departments

Tools

PBS and electronic repair order systems

Job description

Plaza Auto Group is a family-owned and operated business that has been proudly serving our communities since 1956. As one of Ontario’s fastest-growing dealer groups, we are committed to creating exceptional experiences for both our customers and employees. We value family, community, and supporting the professional growth of our team.

Plaza Auto Group is seeking an experienced Assistant Service Manager to lead our service department at our Muskoka Nissan location. This is an exciting opportunity to oversee a full team of technicians and advisors while driving department growth, efficiency, and customer satisfaction.

What We Offer:

• Compensation: $50,000 - $90,000 annually
• Competitive salary with performance-based bonuses
• Comprehensive health and dental benefits
• Ongoing training, mentorship, and management support
• Opportunities for career growth and advancement within Plaza Auto Group
• Community Involvement: Take part in initiatives that give back to our local communities
• Positive Work Culture: Join a dynamic, energetic, and supportive team environment that celebrates excellence

Primary Responsibilities:

• Assist in the management of the day-to-day operations and profitability of the service department
• Oversee smooth operations across all areas, including quality performance, customer service, and overall effectiveness
• Service Advisor responsibilities
• Achieve department objectives
• Work alongside service staff on dealership policies and procedures
• Maintain a customer-focused environment and ensure high levels of satisfaction
• Perform other duties as assigned to support department success

Skills & Abilities:

• Strong leadership and organizational skills
• Time management and multitasking abilities
• Customer-focused with excellent interpersonal skills
• High energy, drive, and enthusiasm for continuous improvement
• Teamwork and collaboration across all departments

Experience & Knowledge:

• Experience in PBS and electronic repair order systems
• Strong background in automotive customer service and service department operations
• Previous leadership or supervisory experience preferred

If you are an experienced service professional ready to take your leadership skills to the next level and help drive department growth, apply now to join Plaza Auto Group's Muskoka Nissan location as an Assistant Service Manager!