Associate Owner Relations Agent - 25494

Enverus; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading energy SaaS company is seeking an Associate Owner Relations Agent to work remotely in Canada. This role involves answering incoming calls, logging inquiries, and assisting customers within the oil and gas sector. Candidates should have at least 2 years of customer service experience and proficiency in CRM tools. Strong communication skills are essential for handling high call volumes and managing customer interactions effectively. The position offers a standard Monday to Friday schedule with hours from 8:00 AM to 5:00 PM CT.

Qualifications

• 2+ years of customer service experience required.
• Efficient in logging inquiries and following procedures.

Responsibilities

• Answer incoming owner relations phone calls during office hours.
• Log owner inquiries into a case tracking system.
• Document detailed messages for escalated inquiries.

Skills

Proficient in navigating CRM tools

Clear and professional articulation

Ability to manage tense conversations

High call volume handling

Consistent availability

Proficient in MS Applications

Education

High School Diploma

Job description

Associate Owner Relations Agent

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.

Performance Objectives

• Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs.
• Log owner inquiries into a case tracking system.
• Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents.
• Listen to voicemails and log into a case tracking system.

Competitive Candidate Profile

• Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently.
• Accurately captures information and follows designated procedures.
• Articulates words clearly and professionally.
• Able to calm upset callers and manage tense conversations.
• Able to handle high call volumes.
• Being consistently available during work hours.
• High School Diploma.
• 2+ years of customer service experience.
• Proficient in MS Applications.

Physical Demands

• Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.
• Able to safely lift up to 35 pounds at a time using safe lifting techniques.
• Ability to communicate effectively with another person.
• Regular and predictable attendance is required.
• Ability to work in a remote/work from home environment is required.
• Travel requirements: 0% or as required for company needs.

Enverus is proud to be an Equal Employment Opportunity and affirmatively action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.

The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.