Associate Manager - Client Services

Infosys Limited; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading consulting firm in Montreal is seeking an Associate Manager of Client Services to manage client relationships and ensure project delivery for accounts up to $10 million. The ideal candidate will have extensive experience in relationship management, business development, and project management, ideally within the Manufacturing sector. Strong leadership and communication skills are essential for success in this role.

Qualifications

• 7+ years of experience in sales/relationship/account management.
• Experience in the Manufacturing industry is a plus.
• Ability to create proposals and lead presentations.

Responsibilities

• Manage client relationships and build a portfolio up to $10M.
• Ensure fulfilment of commitments to the client.
• Create the account plan for client engagement.

Skills

Sales/Relationship Management

Business Development

Project Management

Leadership

Communication

Presentation Skills

IT and Business Consulting

Education

Bachelor’s degree or foreign equivalent

Job description

Overview

Infosys is seeking an Associate Manager of Client Services. The Associate Manager–Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager–Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million. Location for this role is: Montreal, Canada.

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

About Infosys Manufacturing

Infosys partners with industrial manufacturers to create an integrated manufacturing ecosystem that reinforces core strengths. We help manufacturing enterprises adopt advanced tools to navigate the complexities of IT-OT (Operational Technology) integration as well as innovation at a product, process and business level. To learn more about Infosys and see our ideas in action please visit us at www.infosys.com

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the Manufacturing industry/vertical is a plus.
• Track record of interacting and building relationships with CXO level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

This job requires English as an additional language.

Equal Employment Opportunity: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.