Assistant Service Manager

Farm Boy; Guelph; On-site; CAD 35,000 - 55,000; Full time

Job summary

A retail grocery company in Guelph is seeking a Service Department Manager Assistant to provide exceptional customer service and support team development. The ideal candidate will have experience in supervisory roles and strong organizational and communication skills. This role requires flexibility and the ability to work in a fast-paced environment, with responsibilities including team training and financial oversight.

Benefits

Accommodation available for applicants with disabilities

Qualifications

• Completion of a post-secondary program with business emphasis and minimum 1 year experience in a supervisory role.
• Willingness to complete Smart Serve within 6 months.
• Fluency in both English and French considered an asset.

Responsibilities

• Provide superior customer service aligned with company vision.
• Assist in training and recognition within the team.
• Safeguard financial information and oversee cash register operations.

Skills

Customer service

Organizational skills

Mathematical skills

Analytical skills

Communication skills

Decision-making

Ability to work in a fast-paced environment

Education

Post-secondary program in business

Job description

Overview

This position is responsible for assisting the Service Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust.
• Effectively communicate product information (codes) and corporate policies and procedures to the service team.
• Safeguard Farm Boy’s financial information through document maintenance and retention and preserve the integrity of individual front-end staff (e.g. oversee refunds, cashiers’ over/short reports, audit floats).
• Floor support and supervision, including serving customers on cash, cart retrieval, overrides, breaks and general department cleanliness.
• Support office management (e.g. completing inventory, orders, scheduling, payroll).
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• Successful completion of Smart Serve or a willingness to complete within 6 months.
• Excellent organizational, interpersonal, mathematical and analytical skills.
• Clear and effective communication style, both written and oral.
• Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
• Ability to learn manual and automated systems/tools.
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
• Must be able to work a flexible schedule, including nights, weekends and holidays as required.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Providing service to several people or departments, working under many simultaneous deadlines.
• Required to stand and walk for long periods of time during shift.
• Required to lift, carry or handle heavy objects.

Additional Information

FBSWE

Accommodation is available upon request for applicants and employees with disabilities.