Assistant Parts Manager

BMW Toronto; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive dealership in Toronto is seeking a qualified Assistant Parts Manager. This role involves directing the daily duties of the parts department and supporting the Parts Manager in achieving departmental goals. The ideal candidate will have at least 2 years of experience in an automotive parts department and possess strong leadership and organizational skills. Competitive compensation, ongoing training, and a benefits package are offered, with a focus on creating a positive team atmosphere.

Benefits

Competitive compensation package

Ongoing training and development opportunities

Comprehensive benefits package

Positive team atmosphere

Qualifications

• Minimum of 2 years’ experience in a parts department in an automotive dealership.
• Strong organizational skills with the ability to multitask.
• Proven leadership skills with the ability to motivate a team and drive results.

Responsibilities

• Direct the daily duties of the parts department and support the Parts Manager.
• Maintain and oversee the inventory control system.
• Assist with order accuracy and fulfillment for wholesale operations.

Skills

Organizational skills

Leadership

Customer service

Communication

Knowledge of parts inventory

Education

Post‑secondary diploma/degree or equivalent experience

Tools

Reynolds & Reynolds

Excel

Word

Outlook

Job description

BMW Toronto is currently seeking a qualified Assistant Parts Manager. This candidate will be responsible for directing the daily duties of a large parts department, acts as the Parts Manager in their absence and aids the Parts Manager in ensuring the Parts department achieves their goals and objectives.

Responsibilities Include

• Maintain and oversee the inventory control system by ensuring counter staff accurately complete repair orders, wholesale invoices, and counter tickets.
• Support wholesale operations by assisting with order accuracy, fulfillment, and delivery coordination.
• Actively pursue and develop new wholesale business through relationship‑building with local repair facilities, body shops, and independent service centres.
• Identify opportunities to grow wholesale sales by promoting OEM parts availability, competitive programs, and reliable service levels.
• Monitor inventory levels and report to the Parts Manager when individual part numbers require addition, adjustment, or phase‑in to support retail, service, and wholesale demand.
• Assist counterpersons in locating correct part numbers, super‑sessions, and pricing in the catalog; use these interactions as training opportunities.
• Approve and audit all parts returns (retail, wholesale, and internal) to ensure compliance with dealership and manufacturer return policies.
• Build and maintain positive relationships with wholesale customers by addressing concerns promptly and professionally.
• Track and maintain records of customer and interdepartmental complaints (including wholesale) to identify trends and prevent recurrence.
• Formulate and execute operational improvement plans with the approval of the Parts Manager.
• Assist the Parts Manager in maintaining performance records and supporting coaching or evaluation sessions for parts staff as directed.
• Control excessive use of shop and office supplies by department employees.
• Supervise housekeeping in the Parts Department to ensure a clean, organized, and professional environment for customers and staff.
• Protect dealership tools and equipment from misuse and ensure proper maintenance; recommend changes or improvements to the Parts Manager.
• Maintain records and reporting as directed by the Parts Manager.
• Participate with management in resolving customer, wholesale, and interdepartmental concerns by identifying root causes and preventing recurrence.
• Direct and participate in maintaining an accurate perpetual inventory.
• Ensure compliance with safety regulations, fire and accident prevention requirements, and inventory security procedures.
• Actively participate as a member of the Health and Safety Committee.
• Demonstrate excellent communication skills with customers, wholesale accounts, technicians, and dealership staff.

A qualified candidate for this position must have:

• Minimum of 2 years’ experience in a parts department in an automotive dealership
• Post‑secondary diploma/degree or equivalent experience
• Knowledge of parts inventory and business management
• Strong organizational skills with the ability to multitask
• Proven leadership skills with the ability to motivate a team and drive results
• Must be able to lift, move (+50 lbs)
• Computer skills including Reynolds & Reynolds, Excel, Word, Outlook
• Excellent customer service skills
• Valid G Class Driver licence with a clean drivers abstract
• Flexibility to work evenings, weekends

What we offer:

• Competitive compensation package
• Ongoing training and development opportunities
• Comprehensive benefits package, including: health, dental
• Positive team atmosphere