Assistant Manager, Long Lake Rd.

Mark's; Greater Sudbury; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading apparel retailer in Canada is seeking a candidate to provide exceptional leadership and customer service while managing retail and eCommerce operations. The ideal applicant will have 3-5 years of retail experience and outstanding communication, coaching, and organizational skills. This role involves ensuring compliance with operational policies and leading the team toward success in a motivating environment. Join us to help evolve our brand and contribute to an inclusive work culture.

Benefits

Diversity and inclusion programs

Career development opportunities

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach and mentor teams.
• Exceptional communication and organizational skills.

Responsibilities

• Provide leadership and coaching to the customer service team.
• Manage B2B and eCommerce operations effectively.
• Ensure compliance with operating procedures and policies.
• Assume store operations in the manager's absence.

Skills

Coaching and mentoring

Communication skills

Organizational skills

Retail experience

Basic computer skills

Job description

What You’ll Do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assist in preparation and execution of annual inventories.
• Follow and ensure compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assume responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

What You’ll Bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.