Assistant GM

Club Pilates; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness studio in Ottawa is seeking an Assistant General Manager. This role involves driving membership sales, ensuring exceptional customer service, and supporting daily operations. Ideal candidates should have experience in sales or customer service, with strong communication and organizational skills. The position is full-time, pays $20-$25 per hour, and offers a complimentary studio membership and additional benefits.

Benefits

Complimentary studio membership

Opportunities for advancement

Dental care

Extended health care

Qualifications

• 1–2 years of sales, customer service, or fitness industry experience.
• Proven track record of meeting or exceeding goals.
• Weekend and evening availability required.

Responsibilities

• Drive new membership sales through various channels.
• Meet or exceed monthly sales and retention goals.
• Support managing front desk staff and fostering a positive team environment.
• Deliver exceptional customer service.
• Assist with daily studio operations and inventory.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Adaptability

Job description

Overview

Job Title: Assistant General Manager (AGM)

Reports to: General Manager / Studio Owner

About Us :

Club Pilates is the largest and fastest-growing Pilates brand in the world, with a mission to make Pilates accessible, empowering, and fun for everyone. We are a team-oriented, high-energy studio passionate about delivering exceptional experiences and building strong member communities.

Position Overview

We're seeking a driven, positive, and hard-working Assistant General Manager who thrives in a sales-focused environment and leads with a team-first mindset. The ideal candidate is someone who takes initiative, shows humility, and contributes actively to the studio's success—no task is too small.

The AGM will support the General Manager in daily studio operations, with a strong focus on membership sales, member retention, team support, and creating an outstanding studio culture.

Responsibilities

• Drive new membership sales through in-studio intros, calls, texts, and community outreach
• Meet or exceed monthly sales and retention goals
• Support the GM in managing front desk staff and fostering a positive, accountable team environment
• Deliver exceptional customer service to current and prospective members
• Assist with scheduling, reporting, inventory, and day-to-day studio needs
• Ensure the studio is clean, organized, and operating smoothly
• Step in and lead by example when challenges arise
• Represent the Club Pilates brand and studio values with professionalism and enthusiasm

Qualifications

• 1–2 years of sales, customer service, or fitness industry experience (fitness sales a strong plus)
• Highly self-motivated with a proven track record of meeting or exceeding goals
• Positive, coachable, and adaptable with a solution-focused mindset
• Strong communication and organizational skills
• Must be comfortable working in a fast-paced, team-oriented environment
• Weekend and evening availability required

Who You Are

• You're hungry to grow and willing to hustle—nothing is beneath you
• You thrive on hitting goals and motivating others to do the same
• You bring good vibes to the team and leave ego at the door
• You're energized by connecting with people and building relationships
• You take ownership, solve problems, and get things done without being asked twice

Compensation & Benefits

• Hourly pay + commission + bonuses
• Complimentary studio membership
• Opportunities for advancement
• Benefits: Dental care, Extended health care

Job Details

• Job Type : Full-time
• Pay : $20.00-$25.00 per hour
• Expected hours : 30 – 40 per week
• Location : Ottawa, ON (required)
• Work Location : In person
• Application question(s) : Do you have a love for Pilates?
• Experience : Sales : 1 year (required)