Agent soutien fiscal / Tax Support Agent

TRSS; Westmount; Remote; CAD 40,000 - 55,000; Full time

Job summary

A company in Tax and Legal Technology is seeking a Taxation Support representative in Montreal to provide client support via phone and email. This role requires strong knowledge of income tax and at least one year of customer service experience. The ideal candidate will excel in communication, time management, and will have a Bachelor's Degree or equivalent. This position offers remote work options and comprehensive benefits.

Benefits

Comprehensive benefit plans

Flexible vacation

Mental Health Days

Continuous learning opportunities

Paid volunteer days

Qualifications

• Minimum of 1 year of relevant work experience in customer service.

Responsibilities

• Provide taxation support to clients via telephone and email.
• Utilize active listening skills to manage customer interactions.
• Resolve routine customer issues per company policies.

Skills

Good knowledge of income tax

Strong time management skills

Excellent verbal and written communication skills

Education

Bachelor’s Degree or equivalent experience

Job description

Employer Industry: Tax and Legal Technology

Why Consider this Job Opportunity

• Comprehensive benefit plans including flexible vacation and two company-wide Mental Health Days off
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere, with the option to work from anywhere for up to 8 weeks per year
• Inclusive culture with a globally recognized reputation for diversity and belonging
• Access to continuous learning opportunities and professional development resources
• Chance to make a positive impact on community initiatives through paid volunteer days

What to Expect

• Provide taxation support to clients via telephone and email for various tax software products
• Utilize active listening skills to manage and diffuse potentially tense customer interactions
• Apply company policies and procedures to resolve routine customer issues
• Log customer orders for product purchases and participate in software quality control testing
• Write standard responses for frequently asked questions and identify recurring client issues

What is Required

• Good knowledge of income tax
• Minimum of 1 year of relevant work experience in customer service
• Strong time management skills and ability to manage multiple priorities
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent experience

How to Stand Out (Preferred Qualifications)

• University degree in taxation, accounting, finance, or a related field
• Graduate of the H&R Block tax course
• Knowledge of the accounting cycle and/or experience in an accounting office
• Interest in taxation and corporate income tax regulations

#TaxSupport #RemoteWork #CareerGrowth #InclusiveCulture #CustomerService

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