Administrative Support V - Scheduler Team Lead

Alberta Health Services; St. Albert; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Canada is seeking an Administrative Support V - Scheduler Team Lead. You will lead a team in scheduling, oversee staffing operations, analyze payroll discrepancies, and collaborate with Unit Managers. Candidates should have a relevant post-secondary education, scheduling experience, and leadership skills. This role demands dynamic customer service, problem-solving skills, and proficiency in ESP for efficient staffing support.

Qualifications

• Completion of post-secondary education.
• Staff scheduling experience using related applications.
• 1 year of full time equivalent experience in an AHS Staffing Services Office.

Responsibilities

• Direct staffing clerks and monitor workloads.
• Assist in payroll and timekeeping using ESP.
• Provide scheduling support to Unit Managers and staff.

Skills

Scheduling experience

Timekeeping in ESP

Leadership

Customer service skills

Education

Post-secondary education in office or business administration

Tools

ESP scheduling application

Job description

Overview

Your Opportunity: Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? PSSS supports the day-to-day scheduling tasks of AHS employees & managers. As the Administrative Support V - Scheduler Team Lead, you’ll provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads & determining clerk duties in collaboration with the SSC Manager. The successful lead will efficiently process payroll with timekeeping in ESP, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective & make the necessary corrections for accurate delivery of pay. You will provide scheduling support for Unit Managers, Unit Charge Nurses & Relief Team Managers to ensure unit work plans & staff schedules/assignments are up to date & maintained through ESP. Leveraging strategic communication & problem-solving skills will be key in the ongoing collaboration with Unit/Site Managers to resolve high priority scheduling issues in ESP. Your scheduling expertise will enable the ability to anticipate unit staffing needs & communicate these needs effectively to your client groups. Dynamic customer service skills will also be used to fluidly support your clients in optimizing the use of ESP & helping to extract information from staffing/scheduling reports & related statistics. The Team Lead will act as a mentor for peers & must actively promote & facilitate a positive environment in the workplace by fostering a team attitude of acceptance & tolerance. The Scheduling Lead will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team & for internal clients. Scheduling Team Lead will be assigned to support North Zone & the correlative SSC hours of operation.

Description

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Responsibilities

Not explicitly separated in the original text; the responsibilities are encompassed in the Overview paragraph above. They include directing staffing clerks, monitoring workloads, assisting in payroll/timekeeping in ESP, analyzing time admin exception reports, investigating pay errors, providing scheduling support to Unit Managers/Unit Charge Nurses/Relief Team Managers, collaborating with Unit/Site Managers to resolve scheduling issues, anticipating staffing needs, communicating with client groups, extracting information from staffing/scheduling reports, mentoring peers, fostering a positive team environment, and applying conflict resolution skills. Scheduling Team Lead duties also include supporting North Zone and corresponding SSC hours of operation.

Required Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications

• Staff scheduling experience with demonstrated use of related scheduling applications.
• 1 year of full time equivalent experience in an AHS, ESP Staffing Services Office within the past 5 years.
• Current working experience in the role of a Scheduler Team Lead within an AHS centralized Staffing Service Center.
• Timekeeping experience in ESP.

Preferred Qualifications

• Leadership experience (Delegating, Prioritizing, Coaching, Mediating).
• Successful completion of the Scheduler Team Lead training and orientation.
• Knowledge of the applicable collective agreements and pay codes.