Administrative Assistant | Casual - BIM Health London (Chelsey Park)

Back In Motion; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in London, Ontario, is seeking an Administrative Assistant. This role involves client interaction, appointment booking, and general office duties. The ideal candidate possesses strong communication skills, attention to detail, and flexibility in their schedule to support clinic operations. Experience in a healthcare environment is preferred. This is a casual position requiring two years of administrative experience.

Qualifications

• Minimum of two years of administrative support in a similar or healthcare work environment.
• Experience working with a multi-cultural population.
• Ability to work collaboratively with a team as well as independently.

Responsibilities

• Greets all clients and assists with signing in the attendance sheet.
• Booking client appointments and taking payments.
• Preparing bank deposits and clinical records.
• General office administration as required.

Skills

Professional manner

Strong communication skills

Excellent customer service skills

Team collaboration

Attention to detail

Time management

Initiative

Organizational skills

Tools

Microsoft Office

Database systems

Jane Booking system

Job description

Overview

POSITION TITLE : Administrative Assistant

REPORTS TO : Administrative Manager or Health Services Manager

LOCATION : London, Ontario

STATUS : Casual

HOURS OF WORK : M / W / F 8:45am - 12:45pm

T / Th : 10:45am - 2:45pm

Effective date : ASAP

SUMMARY

Under the direction of the Health Services Manager and / or Administrative Manager in London, ON, the Administrative Assistant is responsible for assisting clients and staff, photocopying documents, and answering client’s questions and inquiries. Ideal candidate will be flexible and able to occasionally extend their hours to support clinic closing during staff sick days or vacation coverage, if needed. Access to a personal vehicle and valid driver\'s license is an asset.

Responsibilities

• Greets all clients and assists with signing in the attendance sheet;
• Booking client appointments, taking payments;
• Administration of rehab programs;
• Balancing end of day;
• Preparing bank deposits; taking them to the bank weekly to be deposited;
• Preparing Clinical Records;
• Initial client orientation and documentation collation;
• Assists clients in waiting area and helping with client flow;
• File set-ups, KPI Tracking sheet updated weekly; monthly invoicing mailed out
• Monitor MVA and WSIB rejections
• General office administration as required;
• Ensures standard of Janitorial services, facility cleanliness and manage maintenance of facility;
• Responds to various client, customer and staff needs;
• Answers and transfers telephone calls;
• Receives and distributes mail, uploading medicals;
• Distribute locks and parking passes to clients if needed;
• Work with third party payors including extended health companies and Blue Cross on a daily basis.
• Faxing Physiotherapist reports to Doctors.
• Coordinating daily activity, close client appointments in CRM / JANE, prepare and enter sign-in / out attendance sheets;
• Coordinating client files upon discharge;
• Scoring various questionnaires and entering information into CRM;
• Assisting in general cleanliness of the facility (tidying exam rooms and lobby, completing laundry, scheduling dish duty, stocking supplies);
• Health and Safety / Office Coordinator Roles (if applicable)
• Keeping track of clinic inventory, preparing monthly orders
• Send contractors revenue reports daily
• Providing back up support for other administrative staff when needed.

Qualifications

1. Minimum Qualifications :

• Minimum of two (2) years of administrative support in a similar or healthcare work environment, preferred.
• Experience working with a multi-cultural population.
• Meets deadlines.

2. Skills & Attributes :

• Required professional manner and strong communication skills. Excellent customer service skills. Ability to work collaboratively with a team as well as independently. Excellent attention to detail. Effective time management skills. Shows initiative; can work with little supervision. Excellent organizational skills.
• Desirable Skills: Knowledge of Jane Booking system
• Technical Skills: Strong proficiency with Microsoft Office, database systems and basic admin tasks, office equipment and software applications.

We thank all applicants however only those who are eligible to work in Canada with the above qualifications will be considered.