Account Services Representative

Long & McQuade Musical Instruments; Oshawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A national musical instruments retailer in Oshawa is seeking an Account Services Representative. The role involves managing accounts receivable and providing excellent customer service. Ideal candidates are musicians with strong communication and organizational skills, capable of lifting heavy items and working flexible hours. This full-time position promises a dynamic work environment.

Qualifications

• Must be a musician who plays at least one instrument.
• Must be able to work weekdays, weeknights, and weekends.
• Ability to lift and carry large boxes.
• Experience with consumer credit and collections an asset.

Responsibilities

• Collection of accounts receivable, outstanding rentals, and bad debts.
• Assist customers inquiring about their accounts and rents.
• Provide regular status reports to the Store Manager.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Organizational skills

Customer service

Initiative

Basic Microsoft Office knowledge

Job description

Job Details

Title: Account Services Representative

Department: All Departments

Hours: Full-time permanent

Availability Required: Weekdays, Weeknights & Weekends

Location: 902 Simcoe Street N, Oshawa, ON

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset