Account Manager, Digital Asset Solutions

AlphaPoint; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial technology company in Toronto seeks an experienced Account Manager to manage client relationships in the blockchain space. You will be responsible for driving client satisfaction, collaborating with various teams, and ensuring clients receive maximum value from our products. The ideal candidate has at least 5 years of Account Management experience, particularly within the Crypto/Blockchain industry. This role comes with a competitive salary and various benefits, including unlimited vacation.

Benefits

Competitive salary

Unlimited Vacation

Brex company credit card

Customizable workplace equipment

Innovative startup environment

Qualifications

• At least 5 years of experience as an Account Manager.
• Must have experience in the Crypto / Web3 / Blockchain industry.
• Experience working with trading or post-trading products.

Responsibilities

• Manage client’s needs and demands effectively.
• Work with cross-functional teams to meet client requirements.
• Provide technology updates to clients as needed.

Skills

Client relationship management

Communication skills

Technical understanding of blockchain

Problem-solving

Self-starter

Job description

Overview

AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide. Through its secure, scalable, and customizable white label digital asset trading platform, AlphaPoint has enabled over 150 customers in 35 countries to launch and operate digital asset markets, as well as digitize assets. AlphaPoint and its award winning blockchain technology have helped startups and institutions discover and execute their blockchain strategies since 2013.

We are seeking a driven Account Manager interested in adding immediate value to an in-demand team as a leading blockchain solutions and cryptocurrency trading platform technology provider. The Account Manager serves as the face of the company for assigned clients, ensuring they achieve maximum value from our products. In this high‑touch role, you will build deep, trusted relationships with exchanges and brokerages, and fintechs proactively manage their needs, and drive adoption of new features.

Account Manager responsibilities

• Manage, escalate, drive satisfactory resolution of client’s needs and demands within scope of expectations, as well as provide partnership.
• Work with customer support, technical operations, product management, development and engineering teams to determine client requirements and provide communication to all parties.
• Provide technology or product updates to clients on an as needed basis.
• Participate in the creation of new processes and tools as necessary to support the needs and requirements of a fast-growing business.
• Incorporate requirements from external parties and assess impact on project timetables and deliverables
• Possess the ability to learn and speak to AlphaPoint’s applications.
• Ensure client issues are tracked and delivered on within appropriate deadlines.
• Possess strong business judgment, influencing skills, leadership and communication abilities.
• Be a self-starter that can work autonomously, take initiative and goal-oriented.

Basic requirements

• At least 5 years of experience as an Account Manager
• Must have experience in the Crypto / Web3 / Blockchain industry.
• Experience working with trading or post-trading, payment, or financial processing products.
• Experience with emerging blockchain technologies
• Passionate about the blockchain and Crypto space
• Knowledge of Financial Technology

Benefits

• Competitive salary
• Unlimited Vacation
• Brex company credit card
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and an inspiring startup environment with colleagues internationally