Academy for Services & Consulting : Technical Quality Manager (TQM) - Toronto (Hybrid)

SAP; Ottawa; Hybrid; CAD 69,000 - 133,000; Full time

Job summary

A global software company in Ottawa seeks a Technical Quality Manager. This role involves a 12-month development program enhancing skills in project delivery and customer engagement. Candidates must have a Bachelor or Masters in a STEM field and experience with SAP technologies. Benefits include continuous learning, competitive pay, and a supportive team environment.

Benefits

Competitive pay

Skill growth opportunities

Team support for career advancement

Qualifications

• 3+ years of experience working with SAP Enterprise Platform and SaaS Solutions.
• Hands-on experience with SAP HANA S/4HANA.
• Demonstrated project management and quality management practices.

Responsibilities

• Successfully complete a 12-month learn-apply program.
• Enhance skills around solution portfolio and customer retention.
• Collaborate with cross-functional teams for delivery excellence.

Skills

Building trusted relationships

Facilitation

SAP business and technical architecture expertise

Negotiation skills

Strong understanding of SAP HANA

Education

Bachelor or Masters in STEM

Tools

SAP Business Technology Platform

SAP HANA S/4HANA

Job description

Overview

We help the world run better

At SAP we keep it simple: you bring your best to us and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What’s in it for you: constant learning, skill growth, great benefits and a team that wants you to grow and succeed.

This role requires candidates to be on-site at an SAP office or client location three days per week in alignment with our Pledge to Flex return-to-office policy.

SAP is not offering relocation benefits for this role at this time.

SAP is not offering current or future visa sponsorship for this role at this time.

The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career.

Who You’ll Become

SAP’s Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You’ll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP.

What You’ll Do

As a TQM within the SAP Academy for Services & Consulting you will be responsible to:

• Successfully complete a 12-month learn-apply program which includes classroom phases and field phases with your TQM team that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization.
• Immerse yourself in multidimensional experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution / industry knowledge and strategy / tools / process.
• Enhance skills around our solution portfolio, managing customer retention and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

What You Bring

• Bachelor or Masters in STEM: Science, Tech, Engineering, Math or equivalent experience in technology.
• 23 years of experience working with SAP Enterprise Platform and SaaS Solutions with exposure to third-party and partner technologies.
• Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals.
• Hands-on experience with SAP HANA S/4HANA or SAP Business Technology Platform with a strong understanding of how to leverage these technologies to drive transformation.
• Demonstrated knowledge of SAP project management, value management and quality management practices to support delivery excellence.
• A track record of influencing solution design, implementation and change management initiatives across complex environments.
• Experience supporting key phases of the customer lifecycle — including pre-sales, solutioning, procurement, contract renewals and retention — with a focus on long-term value creation.
• Skilled at building trusted relationships with C-level executives, senior leaders and key stakeholders to drive alignment and strategic outcomes.
• Strong facilitation, negotiation and de-escalation skills with the ability to manage high-stakes discussions and maintain productive engagement.

About SAP Next Gen Academy for Services & Consulting

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration and continuous improvement.

The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical and solution support to prepare you for success in Customer Services and Delivery.

Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges and gain hands-on experience with world-class cloud solutions, all while learning in a dynamic environment and earning competitive pay and benefits.

Additional Information

SAP’s employees across different regions are enabled to do their best work with the right mix of office and remote work according to country-specific guidelines and our hybrid work setup of three days a week in the office or on-site with customers or partners.

We may plan a practical, immersive portion of our program which could involve participants spending two weeks in Newtown Square, Pennsylvania, for hands-on learning and networking opportunities.

During intensive phases of the program, vacation may not be approved during some critical times to ensure maximum learning and success.

Equal Opportunity and AI

We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. If you need accommodations to navigate our website or complete your application, please email Recruiting Operations Team. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable laws.

We value pay transparency and provide information regarding compensation. The targeted range for this position is 69,300 – 132,900 CAD, with actual offers determined by location, education, skills, experience and scope. Any variable incentive details are included in the offer and subject to performance. A summary of benefits and eligibility requirements can be found in the disclosed materials.

Recruitment Guidance

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violations may result in disqualification.