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Support Engineer
Zusammenfassung
A growing tech company in São Paulo seeks a Support Specialist to resolve technical queries and enhance service delivery. Candidates should have a minimum of 2 years in support roles, solid problem-solving skills, and the ability to work in an agile environment. Proficiency in Portuguese and advanced English is required, along with communication skills for diverse audiences. The position offers a hybrid work model and flexible hours to promote teamwork and individual performance.
Leistungen
Qualifikationen
- 2 years of experience in support-related positions.
- Demonstrated interest in the technical field.
- Ability to influence and build effective relationships.
- Experience working in agile environments.
Aufgaben
- Solve technical doubts regarding services offered.
- Cooperate with colleagues to resolve incidents.
- Ensure compliance with SLA for case resolution.
- Identify priority cases based on impact.
- Propose and lead process improvements.
Kenntnisse
- Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
- Cooperate and support their fellow Support in resolving the incidents they require.
- Ensure compliance with the SLA for the resolution of cases established with clients.
- Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
- Seek to impact on your colleagues for the improvement of the Support service.
- Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.
- 2 yearsin Support related positions.
- Demonstrated interest in technical field and development / automatization.
- Ability to influence and built effective working relationships with all levels of the organization.
- Experience working in agile environments.
- The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate levelis required for collaboration with LATAM Teams.
- Intermediately SQL level.
- Remote collaboration capabilities.
- High skills in communicating complex technical issues to both technical and non-technical audiences.
- Problem solving skills.
- Knowledge of programming language desirable (no development experience).
- 🌎 Hybrid Work : Work together as a team
- 👩🏿💻 Flexible hours : We trust your work and skills
- 💻 Workstation Paid BYOD.
- 🏝 25 days PTO
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